Mental Health Technician

3 weeks ago

Santa Monica, United States Neuro Wellness Spa Full time

**About Us**

At Neuro Wellness Spa, we are committed to providing cutting-edge mental health care with a patient-centered approach. Since 2009, our dedicated, knowledgeable, compassionate team has ensured our patients receive the highest quality, most comprehensive mental healthcare possible. As a premier provider of rTMS and psychopharmacology, Neuro Wellness Spa continues to expand throughout Southern California with locations in Manhattan Beach, Torrance, Long Beach, Santa Monica, Beverly Hills, Westlake Village, Encino and upcoming sites Pasadena and in Orange County.

**What is TMS?**

Although antidepressants and talk therapy are treatment options for depression, over half of patients still experience symptoms after trying these conventional treatments. Transcranial magnetic stimulation (TMS) is a safe and effective treatment for depression that uses gentle magnetic pulses to stimulate specific areas of the brain responsible for mood. TMS is non-invasive (does not require surgery), non-systemic (does not affect the entire body), covered by most insurance and has no drug
- related side effects.

**What's Involved in TMS Treatment?**

During TMS treatment, patients recline in a private treatment room and may relax, read, work, or watch television during TMS treatment. A TMS magnet is positioned over the patient’s head to deliver gentle magnetic pulses to stimulate areas of the brain underactive in those with depression. Each treatment sessions lasts about 20 minutes, after which patients can get back to their days right away, including work or school.

**Managing TMS Technician Responsibilities**:

- Administer TMS treatments according to specific physician protocols. Set up the TMS device and monitor all aspects of the treatment sessions for patient comfort and treatment accuracy.
- Provide excellent patient care and treat patients with compassion while developing trust and rapport. Provide support, reflective listening, and compassion to patients struggling with depression and/or anxiety.
- Troubleshoot and resolve issues with patient comfort, coil contact, and TMS system setup throughout treatment.
- Administer psychiatric rating scales and counsel patients on completion of scales.
- Record session notes, track insurance authorizations, and schedule patient visits using EMR and medical scheduling software.
- Communicate with a team of certified TMS psychiatrists who oversee patient treatment at multiple office locations.
- Ability to deliver superior customer service to all potential patients. Strong customer service skills and exceptional phone presence are a must.
- Proficient with Microsoft Word and Excel, strong computer and data entry skills required.
- Excellent written and verbal communication skills required.
- Ability to multi-task with high degree of attention to detail and bring tasks to completion.

**Education/Experience**
- High School diploma
- 3 years or more experience in customer service or clinical care preferred.
- Experience working with patients who are suffering from anxiety and depression preferred.

Pay: $22.00 - $26.00 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Medical specialties:

- Psychiatry

Patient demographics:

- Adults

Schedule:

- Monday to Friday

Application Question(s):

- What interests you in working in the mental health field?
- What EHR/EMR (electronic health/medical records) systems have you used?

**Education**:

- High school or equivalent (required)

**Experience**:

- Customer service: 3 years (required)
- Behavioral health: 2 years (required)
- EHR systems: 1 year (required)

**Language**:

- Spanish (preferred)

License/Certification:

- CPR Certification (preferred)

Shift availability:

- Day Shift (required)

Ability to Commute:

- Santa Monica, CA 90405 (required)

Ability to Relocate:

- Santa Monica, CA 90405: Relocate before starting work (required)

Work Location: In person

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