![BioMatrix Specialty Pharm](https://media.trabajo.org/img/noimg.jpg)
Patient Support Specialist 9:00am
1 month ago
The Patient Support Specialist is responsible for maintaining on-going patient care through the support of patient outreach and prescription refill management services throughout the patient’s specialty or infusion therapy. Refill management support may include but is not limited to overseeing the intake or gathering of patient documentation, obtaining new prescriptions as needed for patients to continue therapy, communicating with doctors’ offices and patients, submitting insurance re-authorizations and assisting the pharmacy operations team on a daily basis. This position requires professional communication skills and compliance with all applicable laws and regulations, including state board of pharmacy and HIPAA.
**QUALIFICATION REQUIREMENTS**
- Current Pharmacy Technician registration and/or certification in good standing, as required by state Board of Pharmacy
- or commitment to obtaining necessary BoP registration/certification within first 60 days of employment
- Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction
- Experience with data entry, navigation of technology to support work environment, and general familiarity with medical terminology
- Basic level skill in Microsoft Office (including Word, Excel, PowerPoint, etc)
**QUALIFICATIONS PREFERRED**
- High School diploma or equivalent strongly preferred
- Pharmacy Technician certification (unless required by State Board of Pharmacy)
- Direct patient care and/or experience communicating with patient care settings such as healthcare practices, inpatient, outpatient, skilled nursing, and/or home care settings
- Minimum of 1 year of experience in Specialty pharmacy
**ESSENTIAL FUNCTIONS AND RESPONSIBILITIES**
Patient Support Responsibilities:
- Contact patients to set up prescription refills while gathering necessary data points to support refill process
- Submit for insurance re-authorizations as needed
- Obtain necessary documentation from doctors’ offices and/or patients, to include lab work, prescription refills, etc., while following all legal requirements
- Ensure clinical compliance of patients by asking pre-determined questions and escalating to a pharmacist when necessary
- Refer all clinical questions, situations, and responses to a pharmacist
- Communicate professionally with both patients and doctor offices while following all legal requirements, to include state pharmacy regulations and HIPAA
- Responsible for maintaining relationships with doctor’s offices to include:
- Appropriate communication with offices as required and permitted by lawo
- Communication with field-based sales representative while adhering to HIPAA requirements Customizing services where possible in accordance with office preferences
- Stay up to date with appropriate level of clinical knowledge of applicable disease states
- Support other technicians, acting as mentor and trainer when appropriate
- Assist pharmacy operations teams as needed
Pharmacy Related Competencies:
- Maintain knowledge of and comply with the regulatory guidelines and standards of practice of the State Board of Pharmacy, FDA, DEA, Department of Health & Human Services, Medicare, ACHC, URAC and OSHA as applicable to pharmacy location
- Communicate with physicians, patients and insurance companies within legal limits according to state, communicating professionally at all times and complying with HIPAA regulations
- Triage patient and pharmacist related questions and channel to the appropriate person
- Support, upon request, production/dispensing/shipping duties in an accurate and timely manner as permitted by law and under the supervision of a pharmacist
- Additional duties may be assigned by management
Data Entry Responsibilities:
- Process all faxes and E-script orders
- Manage and process all refills
- Input all demographic and insurance information
- Verify eligibility and specific drug coverage
- Work on prior authorizations and insurance over-rides as instructed
- Run appropriate labels
- Support refill or delivery coordination reminders using designated technology
**NON-ESSENTIAL FUNCTIONS & RESPONSIBILITIES**
- Ability to prioritize and handle multiple tasks and projects concurrently
- Must have scheduling flexibility and be able to work overtime as needed
- Careful attention to detail
- Performs related duties as requested
- Participates in quality assurance activities and audits as directed
- Participation in membership of professional societies or organizations as deemed helpful or necessary for role
**KNOWLEDEGE, SKILLS AND ABILITIES REQUIREMENTS**
Customer Service Skills:
- Strong phone skills, speaks clearly, supports active listening, and manages call flow effectively meeting the needs of the caller as effectively and efficiently as possible
- Strong ability to build and maintain contacts and effective working relationships with internal and external
We have other current jobs related to this field that you can find below
-
Patient Support Specialist 9:00am
2 months ago
Garnet Valley, United States BioMatrix Specialty Pharm Full timeJob DescriptionJob DescriptionThe Patient Support Specialist is responsible for maintaining on-going patient care through the support of patient outreach and prescription refill management services throughout the patient’s specialty or infusion therapy. Refill management support may include but is not limited to overseeing the intake or gathering of...
-
Direct Support Caregivers
3 weeks ago
Garnet Valley, United States TERRAPIN HOUSE INC Full time**Benefits**: - Flexible schedule **Looking for a fulfilling caregiving job near Garnet Valley?** We need two Direct Support Staff members to join our team! If you're a compassionate, patient, and caring individual, this could be the perfect fit for you! We offer flexible hours, primarily Monday to Wednesday from 9 am to 5 pm, and some evening, overnight,...
-
Patient Support Specialist
1 month ago
San Tan Valley, United States Serenity Healthcare, LLC Full timePatient Support Specialist Onsite – Queen Creek, AZ Learn how healthcare should be delivered – help people – build a career – no healthcare experience required. Through an innovative approach and patient-centered care, we are revolutionizing the field of healthcare by providing patients with access to TMS treatment. We are seeking a Patient Support...
-
Direct Support Caregivers
2 months ago
Garnet Valley, United States TERRAPIN HOUSE INC Full timeJob DescriptionJob DescriptionBenefits:Flexible scheduleLooking for a fulfilling caregiving job near Garnet Valley? We need to hire a Direct Support Staff member to join our team! If you're a compassionate, patient, and caring individual, this could be the perfect fit for you!We offer flexible hours, primarily Monday and Tuesday from 9 am to 5 pm, and...
-
Patient Support Specialist
1 month ago
West Valley City, United States Serenity Healthcare, LLC Full timePatient Support Specialist Onsite Holladay, UT Learn how healthcare should be delivered help people build a career no healthcare experience required. Through an innovative approach and patient-centered care, we are revolutionizing the field of healthcare by providing patients with access to TMS treatment. We are seeking a Patient Support Specialist for our...
-
Patient Support Specialist
5 days ago
San Tan Valley, United States Serenity Healthcare Full timeJob DescriptionJob DescriptionPatient Support SpecialistOnsite – Queen Creek, AZ Learn how healthcare should be delivered – help people – build a career – no healthcare experience required. Through an innovative approach and patient-centered care, we are revolutionizing the field of healthcare by providing patients with access to TMS treatment. We...
-
Patient Support Specialist
12 hours ago
San Tan Valley, United States Serenity Healthcare Full timeJob DescriptionJob DescriptionPatient Support SpecialistOnsite – Queen Creek, AZ Learn how healthcare should be delivered – help people – build a career – no healthcare experience required. Through an innovative approach and patient-centered care, we are revolutionizing the field of healthcare by providing patients with access to TMS treatment. We...
-
Patient Support Specialist
2 months ago
San Tan Valley, United States Serenity Healthcare Full timeJob DescriptionJob DescriptionPatient Support SpecialistOnsite – Queen Creek, AZ Learn how healthcare should be delivered – help people – build a career – no healthcare experience required. Through an innovative approach and patient-centered care, we are revolutionizing the field of healthcare by providing patients with access to TMS treatment. We...
-
Retail Specialist
3 weeks ago
Moreno Valley, United States Rep Fitness Full time**JOB DESCRIPTION** **Job Title**:Retail Specialist **Department**: Sales and Service **Reports To**:West Coast Retail Manager **FLSA **Status**: Non-Exempt **Compensation Base Range**:$22.00-$23.00 Hourly **WHO WE ARE**: REP designs world-class, innovative gym equipment that is sold around the world, and we are now expanding into apparel, supplements,...
-
Patient Registration Specialist
3 weeks ago
Grass Valley, United States Dignity Health Full timeOverview Dignity Health Sierra Nevada Memorial Hospital is a 104-bed not-for-profit hospital located in Grass Valley California. The hospital has been providing compassionate quality health care to residents and visitors of western Nevada County since 1958. As an affiliate of the nationally recognized Dignity Health system we ensure the highest standard of...
-
Patient Registration Specialist
1 month ago
Grass Valley, United States Unavailable Full timeOverview Dignity Health Sierra Nevada Memorial Hospital is a 104-bed not-for-profit hospital located in Grass Valley California. The hospital has been providing compassionate quality health care to residents and visitors of western Nevada County since 1958. As an affiliate of the nationally recognized Dignity Health system we ensure the highest standard of...
-
Patient Registration Specialist
3 weeks ago
Grass Valley, United States Dignity Health Full timeOverview Dignity Health Sierra Nevada Memorial Hospital is a 104-bed not-for-profit hospital located in Grass Valley California. The hospital has been providing compassionate quality health care to residents and visitors of western Nevada County since 1958. As an affiliate of the nationally recognized Dignity Health system we ensure the highest standard of...
-
Patient Intake Specialist
10 hours ago
San Tan Valley, United States Serenity Healthcare Full timeJob DescriptionJob DescriptionPatient Intake SpecialistOnsite - Queen Creek, AZLearn how healthcare should be delivered – help people – build a career – no healthcare experience required. Through an innovative approach and patient-centered care, we are revolutionizing the field of healthcare by providing patients with access to TMS treatment. We are...
-
Patient Relations Specialist
11 hours ago
San Tan Valley, United States Serenity Healthcare Full timeJob DescriptionJob DescriptionPatient Relations SpecialistOnsite - Queen Creek, AZLearn how healthcare should be delivered – help people – build a career – no healthcare experience required. Through an innovative approach and patient-centered care, we are revolutionizing the field of healthcare by providing patients with access to TMS treatment. We are...
-
Patient Access Specialist
12 hours ago
San Tan Valley, United States Serenity Healthcare Full timeJob DescriptionJob DescriptionPatient Access SpecialistOnsite - Queen Creek, AZLearn how healthcare should be delivered – help people – build a career – no healthcare experience required. Through an innovative approach and patient-centered care, we are revolutionizing the field of healthcare by providing patients with access to TMS treatment. We are...
-
Patient Intake Specialist
3 weeks ago
San Tan Valley, United States Serenity Healthcare Full timeJob DescriptionJob DescriptionPatient Intake SpecialistOnsite - Queen Creek, AZLearn how healthcare should be delivered – help people – build a career – no healthcare experience required. Through an innovative approach and patient-centered care, we are revolutionizing the field of healthcare by providing patients with access to TMS treatment. We are...
-
Patient Intake Specialist
4 weeks ago
San Tan Valley, United States Serenity Healthcare Full timeJob DescriptionJob DescriptionPatient Intake SpecialistOnsite - Queen Creek, AZLearn how healthcare should be delivered – help people – build a career – no healthcare experience required. Through an innovative approach and patient-centered care, we are revolutionizing the field of healthcare by providing patients with access to TMS treatment. We are...
-
Patient Relations Specialist
2 weeks ago
San Tan Valley, United States Serenity Healthcare Full timeJob DescriptionJob DescriptionPatient Relations SpecialistOnsite - Queen Creek, AZLearn how healthcare should be delivered – help people – build a career – no healthcare experience required. Through an innovative approach and patient-centered care, we are revolutionizing the field of healthcare by providing patients with access to TMS treatment. We are...
-
Patient Access Specialist
2 days ago
San Tan Valley, United States Serenity Healthcare Full timeJob DescriptionJob DescriptionPatient Access SpecialistOnsite - Queen Creek, AZLearn how healthcare should be delivered – help people – build a career – no healthcare experience required. Through an innovative approach and patient-centered care, we are revolutionizing the field of healthcare by providing patients with access to TMS treatment. We are...
-
Garnet Valley, United States Access Services Full timeJob DescriptionJob DescriptionAccess Services is seeking caring and patient DSPs (Direct Support Professionals) to join our In Home Supports team on a full-time or part-time schedule with shifts in Garnet Valley and surrounding areas in Delaware County!As a Direct Support Professional, you will have the opportunity to provide supports to adults with...