Banquet Captain

The Banquet Captain performs all tasks associated with setting up, serving, and breaking down of function rooms where banquet food service activities are performed. He / She is responsible for the prompt, courteous, smooth and efficient service of food and beverage to guests during banquet and outdoor functions. Additionally, work as the liaison between the Sales & Marketing Manager and the event servers. The banquet captain is responsible for the event coordination, setup/delegation of responsibilities, execution and breakdown of the event along with the event staff team to follow through with the proper and timely set-up and execution of banquet events. When the Sales & Marketing Manager is not onsite with the event, the Banquet Manager will be the point of contact with the client for all needs.

**Job Duties**:

- Review and understand the Event Plan at the beginning of each shift to ensure banquet rooms are set as per the customer request.
- Be in communication with the event staff regarding any special needs.
- Assist in ensuring that each event is on time as per the banquet event course.
- Prepare coffee breaks, carts, and stations with appropriate food and beverages as stated in Banquet Event Order.
- Maintaining proper dining experience, delivering items, fulfilling customer needs, removing courses, replenishing utensils, refilling glasses.
- Greet all guests and owners warmly with an appropriate greeting.
- Deliver and serve welcome drinks, food, meals, condiments and accompaniments etc.
- Delivering Alcoholic and Non alcoholic drinks for service to your customers table.
- Properly open and pour wine at the table side.
- Good knowledge of the rules of Banquet Beverage Control and service.
- Take beverage orders and collect payments where specified.
- Prepare tables, action stations, buffets, service carts, dessert table/carts and cordial carts.
- Replenish buffet items to ensure consistency and freshness in presentation.
- Remove china, glassware, silverware, etc. from tables at the conclusion of the meal period and deliver to the stewarding area.
- Ensure guest satisfaction throughout the meal service.
- Respond to guest requests in a friendly, timely, and efficient manner.
- Ensure each courses are cleared and tables are properly crumbed.
- Performing basic cleaning tasks as needed or directed by supervisor.

**Working at Hard Rock Cafe**:

- Health insurance