Inbound Call Center Customer Service Representative

3 weeks ago


Philadelphia, United States VSA, Inc. Full time

**Position Summary**:
The Inbound Call Center Customer Service Representative's primary responsibility is to answer inquiries from customers regarding our fare payment card. Questions will involve problems with the card, how to add products and funds to the card, and what to do about lost or stolen cards, among others. Multiple questions may be asked in the same telephone call. This position is in person and located in Center City Philadelphia, PA. Training is scheduled to begin on June 10.

**Schedule**:
Monday 6:00am-2:30pm
Tuesday 6:00am-2:30pm
Wednesday 6:00am-2:30pm
Friday 6:00am-2:30pm
Saturday 8:00am-4:30pm

**Essential Duties & Responsibilities**:

- Using available resources/systems research and provide accurate responses to customers.
- Manage and resolve customer complaints, issues and concerns.
- Provide customers with product and service information/instruction.
- Make notations in system.
- Update customer/account information.
- Route calls to correct place.
- Follow up customer calls when necessary.
- Document all call information according to standard operating procedures.

**Required Skills**:

- Excellent communication skills (verbal and written).
- Excellent listening skills.
- Ability to handle customers in professional and efficient manner.
- Ability to show empathy to customers and quickly resolve their issues/concerns.
- Ability to resolve issues to benefit both customer and company.
- Ability to fact-find, analyze and problem-solve and attention to detail.
- Customer service orientation.
- Sound judgment.
- Stress tolerance.
- Team player.
- Fast learner.
- Ability to multitask.

**Experience/Education**:

- Previous customer service experience in inbound call center environment (minimum 2 years).
- HS Diploma.
- BA/BS is plus.
- Knowledge of call center telephony and technology.
- Good data entry and typing skills.
- Understanding customer service/care.

Pay: From $16.00 per hour

Expected hours: 40 per week

**Benefits**:

- Dental insurance
- Health insurance
- Vision insurance

Experience level:

- 2 years

Shift:

- Day shift
- Morning shift

Work setting:

- Call center
- In-person
- Office

Application Question(s):
**Experience**:

- Customer Service: 2 years (required)
- Call center: 2 years (required)

Ability to Commute:

- Philadelphia, PA (required)

Work Location: In person



  • Philadelphia, United States VSA, Inc. Full time

    **Position Summary**: The Inbound Call Center Customer Service Representative's primary responsibility is to answer inquiries from customers regarding our fare payment card. Questions will involve problems with the card, how to add products and funds to the card, and what to do about lost or stolen cards, among others. Multiple questions may be asked in the...


  • Philadelphia, United States VSA, Inc. Full time

    **Position Summary**: The Inbound Call Center Customer Service Representative's primary responsibility is to answer inquiries from customers regarding our fare payment card. Questions will involve problems with the card, how to add products and funds to the card, and what to do about lost or stolen cards, among others. Multiple questions may be asked in the...


  • Philadelphia, United States VSA, Inc. Full time

    **Position Summary**: The Inbound Call Center Customer Service Representative's primary responsibility is to answer inquiries from customers regarding our fare payment card. Questions will involve problems with the card, how to add products and funds to the card, and what to do about lost or stolen cards, among others. Multiple questions may be asked in the...


  • Philadelphia, United States Brandy Sphere Full time

    At Brandy Sphere, we embody the essence of innovation, dedication, and excellence in the realm of sales. As a dynamic sales company, we are committed to delivering unparalleled solutions tailored to meet the diverse needs of our clients. We are seeking a dedicated and customer-oriented Call Center Representative to join our team in Philadelphia, PA. The...


  • Philadelphia, United States London Financial Full time

    Job Overview: Location: Philly - On-site 4 weeks Remote to follow Pay: 18-20$/hour **Responsibilities**: - Handle inbound and outbound calls in a professional manner - Provide information to callers about products, services, and company policies - Enter data accurately into the system - Assist with resolving customer inquiries and issues - Maintain a high...


  • Philadelphia, United States Channel Partners Group Full time

    We are searching for a polite, professional Call Center Representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The Call Center Representative may handle a high volume of inbound or outbound calls or both...


  • Philadelphia, United States Fresh Form Draft Full time

    Call Center RepresentativeDepartment: Endorse Infinity Employment Type: Full Time Location: Philadelphia, PA Compensation: $18 - $27 / week DescriptionAbout Endorse Infinity: At Endorse Infinity, we're not just a social media marketing company; we're your partners in digital success. With a passion for innovation and a commitment to excellence, we've been...


  • Philadelphia, United States Endorse Infinity Full time

    Job DescriptionJob DescriptionDescriptionAbout Endorse Infinity: At Endorse Infinity, we’re not just a social media marketing company; we’re your partners in digital success. With a passion for innovation and a commitment to excellence, we’ve been helping businesses of all sizes navigate the ever-evolving landscape of social media since our...


  • Philadelphia, United States Infrahire Full time

    Job DescriptionJob DescriptionInfraHire is looking for Call Center Customer Service Representative in Philadelphia, PAOrganization is looking to add Call Center Representatives to our team ASAP! If you are a motivated, hardworking, problem-solving individual with a positive attitude APPLY TODAY! Duties and responsible include: Answering phones, dispatching...


  • Philadelphia, United States Omnitrance Solutions Inc Full time

    We are looking for a call center customer service representative to provide outstanding service to our customers and potential customers. You will be required to answer queries, handle complaints, and troubleshoot problems in a professional and polite manner to ensure effective resolution and customer satisfaction. The ideal call center customer service...


  • Philadelphia, United States Signeekwave Architecture Studio Full time

    Job DescriptionJob Description Welcome to Signeekwave: Where Vision Meets Reality At Signeekwave, we believe that architecture has the power to shape our world, ignite emotions, and inspire awe. We are an innovative and forward-thinking architecture firm committed to creating exceptional spaces that blend functionality, aesthetics, and sustainability. With a...


  • Philadelphia, Pennsylvania, United States AbsoluteCare Full time

    The Call Center Coordinator will be responsible for coordination of patient flow over the telephone; greeting patients in a prompt and courtesy manner and being a patient advocate in term of facilitating communication or visits in the office, coordination of patient schedules, as well as monitoring and facilitating patient financial transactions. Manage...


  • Philadelphia, Pennsylvania, United States AbsoluteCare Full time

    The Call Center Coordinator will be responsible for coordination of patient flow over the telephone; greeting patients in a prompt and courtesy manner and being a patient advocate in term of facilitating communication or visits in the office, coordination of patient schedules, as well as monitoring and facilitating patient financial transactions. Manage...


  • Philadelphia, United States AbsoluteCare Full time

    The Call Center Coordinator will be responsible for coordination of patient flow over the telephone; greeting patients in a prompt and courtesy manner and being a patient advocate in term of facilitating communication or visits in the office, coordination of patient schedules, as well as monitoring and facilitating patient financial transactions.   Manage...


  • Philadelphia, United States AbsoluteCare Full time

    The Call Center Coordinator will be responsible for coordination of patient flow over the telephone; greeting patients in a prompt and courtesy manner and being a patient advocate in term of facilitating communication or visits in the office, coordination of patient schedules, as well as monitoring and facilitating patient financial transactions.   Manage...


  • Philadelphia, United States Philadelphia Gas Works Full time

    Overview Philadelphia Gas Works Looking for a challenge and ready to power up your career? Free Health Insurance Options- Free Dental Insurance - Flex Spending - Commuter Benefits - Pension Plan - Parental Leave - Free Parking - Wellness Programs - Onsite Gyms -Tuition Assistance- PSLF Eligible Employer- The Philadelphia Gas Works (PGW) is the largest...


  • Philadelphia, United States Philadelphia Gas Works Full time

    Overview Philadelphia Gas Works Looking for a challenge and ready to power up your career? Free Health Insurance Options- Free Dental Insurance - Flex Spending - Commuter Benefits - Pension Plan - Parental Leave - Free Parking - Wellness Programs - Onsite Gyms -Tuition Assistance- PSLF Eligible Employer- The Philadelphia Gas Works (PGW) is the largest...


  • Philadelphia, United States Philadelphia Gas Works Full time

    Philadelphia Gas Works Looking for a challenge and ready to power up your career?  Free Health Insurance Options– Free Dental Insurance – Flex Spending - Commuter Benefits - Pension Plan – Parental Leave - Free Parking – Wellness Programs – Onsite Gyms –Tuition Assistance- PSLF Eligible Employer- The Philadelphia Gas Works (PGW) is the largest...


  • Philadelphia, United States Philadelphia Gas Works Full time

    Philadelphia Gas Works Looking for a challenge and ready to power up your career?  Free Health Insurance Options– Free Dental Insurance – Flex Spending - Commuter Benefits - Pension Plan – Parental Leave - Free Parking – Wellness Programs – Onsite Gyms –Tuition Assistance- PSLF Eligible Employer- The Philadelphia Gas Works (PGW) is the largest...


  • Philadelphia, United States Infinia Search Full time

    Job Summary: **Responsibilities**: - Handle inbound and outbound calls in a professional manner - Provide information, schedule appointments, and assist with inquiries - Analyze and resolve customer concerns promptly and accurately - Enter and update customer information in the database - Communicate effectively with patients, healthcare providers, and...