IT Help Desk Analyst

3 weeks ago

Hastings, United States RelMap Consulting Full time

RelMap Consulting is looking for a Help Desk Specialist with a Bachelor's Degree or Associates degree in Computer Science or related study and a minimum of 5 years of relevant experience. This position is located in Hastings, Mi.

**Essential Duties**

Potential to move into future supervisory role

Functions as a primary point of contact, as part of the client solutions group, for end user problems and logs all customer interactions into ticketing system.

Analyze complex computer systems, identify problems, and develop and implement logical conclusions and effective solutions.

Support Manufacturing warehouse technologies and software

Must have 5+ years of experience in a Help Desk capacity

**Competencies / Technical Skills**

Core Competencies : Fostering Teamwork; Managing Performance; Building Collaborative Relationships; Customer Orientation; Result Orientation; Personal Credibility

Organizational Competencies: Initiative **Technical Skills**
- Active directory
- Zebra Printer Support
- Advanced troubleshooting
- Problem solving
- Device Provisioning

**Licenses / Certifications**

A+ certification, MCP certification preferred

Pay: $55,000.00 - $65,000.00 per year

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Paid time off

Schedule:

- 8 hour shift

Work Location: In person

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