Market Supervisor

**About Our Neighbors’ Table**
For 31 years, individuals, businesses and institutions have invested in Our Neighbors’ Table (ONT) as the leader in driving universal food access across the region. ONT harnesses true commitment to turn food assistance on its head by providing flexible, personalized programs. We’ve eliminated the traditional approach of strict schedules, cumbersome qualification and limited food selection by offering dignified experiences and access to fresh, wholesome food when and where people throughout Northeastern Essex County need it.

Our Neighbors’ Table’s unique, flexible approach to food assistance has enabled us to declare Amesbury a food secure city and is the only organization poised to implement a near-term strategy to make Northeastern Essex County a food secure region. Our work has inspired and informed regional, state
- and nationwide changes to put the dignity of those experiencing food insecurity at the forefront of programming. Our success is created by our focus on alleviating food insecurity (as our sole mission), our attention to the quality of our service delivery, and in creating effective engagement of the community in carrying out our programs.

**Responsibilities include**
**Working Supervision of Volunteer Staff** - **working alongside our volunteer staff to run the weekly markets and ensure they are fully staffed and the staff is fully trained

**Outreach and Community Connections -** working with our community engagement team to raise awareness of food insecurity and how our markets help our neighbors, along with monitoring the integrated community markets in different towns in our area

**Market Software Management**:

- **managing the software which handles our grocery ordering for the markets, our scheduling for volunteer staff and our database of clients we support

**Guest Stewardship** - **ensuring guests have a successful and respectful interaction in our market spaces and ensuring our vision for how we treat everyone with dignity and respect

Any other duties as requested by Associate Director of Grocery Programs, Program Director, and Executive Director.

**Knowledge, Skills, and Abilities required**:

- Professional demeanor with compassion and empathy for others from diverse racial and socio-economic backgrounds and a personal philosophy that aligns with ONT’s core values of dignity, community and respect
- Strong communication skills, written and verbal, to be able to give direction, develop and conduct trainings, and attend meetings on behalf of ONT
- Strong computer skills -including web-based databases and Microsoft Office Suite
- and ability to learn and proficiently use other necessary related computer programs
- Strong attention to detail, organized and sense of pride in your work with a demonstrated initiative and ability to work independently
- Flexibility is a must, with a willingness to cover for other Market Supervisors during sick time and vacation schedules
- Ability to transition successfully between locations during the day (to visit multiple ONT locations)
- Ability to attend current Food Safety coursework and complete and maintain Massachusetts Allergen certification as required by the Greater Boston Food Bank
- English fluency required; bilingual a strong plus
- MA/NH or valid driver’s license, with clean driving record and ability to maintain

**Experience and Education**:

- Bachelor’s Degree level or 2-year degree level with related field experience
- Non-profit experience desirable but not required
- Experience working with Volunteers preferred
- Experience with scheduling staff and managing attendance

**Physical Environment**:

- ** Category of Medium Work**: Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
- Seated positions, standing positions for extended time frame, reaching, lifting, pulling, pushing, standing, stooping, climbing, small motor coordination, typing, communication
- Most of the work is completed indoors in climate-controlled environments, mínimal exposure to elements