Call Center- Inbound

**Wow You just found your dream job Join Team MAR for great pay, company funded profit sharing PLUS 401k, vacation time, semi-annual bonuses and an awesome team of physicians and staff to work with**
- not available to agency hires, internal transfers, or re-hires.**

**MUST BE ABLE TO BE AVAILABLE BETWEEN 8:00AM - 5:00PM MONDAY to FRIDAY**

Patient Care Liaisons work in a call center environment, handling incoming calls daily in a pleasant and calm manner to answer patient inquiries, schedule, change and cancel appointments, answer general questions and handle patient complaints.

**Essential Functions**

Regular and predictable on-site attendance required.

Travel to other locations as needed.Work overtime as needed.Handling inbound calls from internal inbound and external outbound customers.
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Take patient inquires and forward to appropriate office for a call back.Obtaining patient information and entering data into scheduling systemUsing patient reactivation system to call and schedule former patients.Evaluate patient problem to determine whether a call back or scheduling would be appropriate.Know list of general insurances that MAR participate with, identify where to look, who to contact re: infrequently used insurancesGive out correct insurance provider numbers by state and look up referrals in Navinet system and document appointment.
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- Respond to patient complaints appropriately, or refer to supervisor as needed.

**Work Environment**

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

**Physical Demands**

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- This is largely a sedentary role; however, some filing may be required. This would require the ability to lift files, bend and reach open filing cabinets and bend or stand on a stool as necessary.
- Listening to verbal communication using a headset and processing the information while entering the data into a computer system, processing auditory information and responding verbally back in an appropriate manner.
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
- Using hands to operate equipment such as a computer mouse, show manual or finger dexterity, handle things with precision or speed, use muscular coordination and physical stamina.
- Following through on plans or instructions.
- Using words to communicate ideas, reading with comprehension and estimate distance and time for things such as travel or wait times.