Operations Manager

2 weeks ago


Woodstock, United States A7 Intl Full time

**Company Overview**

**Are you looking showcase your skills as an Operations Manager for an international Power lifting goods company that is Family Owned and Operated?

This position is open for onsite, hybrid and remote employment. The location we are hiring for is located in Woodstock, Georgia, off Highway 92 near Exit 7 off 575.

At A7, we think of ourselves as an extension of our Customers. We know that everything depends on our execution and care. High-performing operations are the foundation of our business.

**Position Overview**:
The Operations Manager will oversee all customer relations, manage all production schedules, billings, orderings and communicate with distribution partners. This role will work closely with the CEO and will require the coordination of many responsibilities with the Warehouse Team and the CEO.

You will wear many hats in this position. This position is not just spreadsheets and reports, it will require you to get creative and assist the CEO with brand management and oversee daily operations for the organization as a whole. You have an opportunity to make a real impact in this position. Someone with great time-management skills, attention to detail, and an upbeat attitude will thrive in this position.

**Key Job Responsibilities**:
This is not a comprehensive list; it is intended to provide a representative summary of the major duties and responsibilities. You may not be required to perform all duties listed and may be required to perform additional, position specific tasks.
- Place, manage and maintain the entire order process for the business including Distribution orders and orders for the USA warehouse
- Respond to Distributor and customer service inquiries in a prompt, engaging, and professional manner
- Communicate with customers, process information in response to orders, inquiries, concerns, and requests about products
- Analyze fraud rates, charge back rates and collaborate with the Warehouse Team to ensure the smooth order fulfillment process
- Build and grow relationships and trust with distribution partners through open and clear communication
- Schedule and manage deliveries for distribution of products and accessories to achieve distribution objectives
- Manage purchasing, deliveries, and ensuring smooth product launches
- Generate and maintain various records such as sales data and production reports
- Organize and manage travel to the tradeshows and events and ensure proper inventory planning
- Communication with private label customers and help plan and manage production schedules
- Create invoices and organizing the billing for distribution partners
- Manage and maintain the website, update product descriptions and images, and coordinate inventory quantities with the Warehouse Team
- Support CEO with marketing responsibilities and a wide variety of special projects, including the creation of presentation materials
- Assist with brand management and help ensure that the look and feel of the brand is carried through our distribution partners

**Skills Required**:

- 1 year minimum of experience in an operational administrative management setting
- High proficiency in Microsoft Office Suite - Excel and Word
- Extreme attention to detail
- Knowledge of customer service principles and practices
- Strong communication skills - verbal and written
- Problem analysis and problem solving
- Energetic, motivated, and Team oriented
- High school diploma, general education degree, or equivalent
- Skills in leadership, organization, communication, and cross-functional teamwork
- Highly focused

**Skills Preferred**:

- Bachelor's degree
- 2 years of experience in a B2B customer service position
- 1 year of experience in an e-commerce business
- Understanding of warehousing operations and experience in logistics

Pay: $55,000.00 - $75,000.00 per year

**Benefits**:

- Health insurance
- Paid time off
- Professional development assistance

Schedule:

- Monday to Friday
- On call
- Weekends as needed

Work Location: Hybrid remote in Woodstock, GA 30189


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