IT Desktop Support Technician L2

4 weeks ago

Danvers, United States Copex International INC Full time

**ABOUT US**

Copex International INC is a multinational corporation oriented to provide professional services in the fields of Information Technology

**JOB DUTIES**
- Provides complex technical support, planning, and coordination for End User touch points of the distributed computer environment, including desktop, software, and hardware installation, support and distribution, and remote access technologies.
- Performs analysis, diagnosis, installation, and resolution of remote access technologies and associated problems.
- Performs analysis, diagnosis, coordination, and planning of horizontal network cable management processes including installation, moves, adds, changes, and repairs.
- Provides complex technical input to the Desktop Services team and assumes a supporting role in selecting and utilizing appropriate tools and techniques for timely service delivery.
- Works independently with little to no direct supervision in analysis, design, and implementation of desktop solutions to fulfill business unit requirements.
- Acts as a technical liaison with user groups and other IT partners for systems support and implementation. Provides an effective interface among users, vendors, IT partners, and consultants in evaluating technical issues and products.
- Responsible for partnering with the business units supported to understand the business impact of support issues.
- Responsible for the analysis, design, and implementation of desktop technology life cycle management processes including technology procurement, refresh, and disposition.
- Responsible for project analysis, design, coordination, and planning for all technical components of desktop related projects.
- Coordinates schedules and technical work order instructions to contracted labor for installations, moves, adds, and changes within the desktop computing environment.
- Supports Data Center related activities such as Tape Management, maintenance of Site Profile records and escorting of vendors into Data Centers.
- Demonstrates creativity and initiative in problem solving.
- Technical documentation of hardware/software additions or changes.
- Updates inventory additions and changes to the inventory database.
- Updates and closes trouble tickets and service requests.

**SKILLS NEEDED**
- 2+ years of progressive experience in the desktop environment.
- Advanced knowledge and understanding of Windows desktop operating systems.
- Advanced ability to perform complex troubleshooting and analysis of PC hardware, PC operating systems, and office automation software, with expert level knowledge in at least one area of specialization.
- Intermediate knowledge of the Windows Server Operating System and the ability to perform domain related administrative tasks.
- Ability to perform troubleshooting and analysis of PC hardware, PC operating systems (Win95, WinNT, Win2000, WinXP, Windows 2007) and office automation software, with expert level knowledge in at least one area of specialization.
- Ability to perform troubleshooting and analysis of Microsoft Office Suite of products including versions 2007 and 2010.
- Intermediate knowledge and understanding of LAN environments
- Intermediate knowledge of communication protocols
- Intermediate knowledge of PC-to-Mainframe access.
- Intermediate knowledge of Data Center environments.
- Creativity and advanced problem solving skills that lead to effective solutions to complex and varied problems.
- A demonstrated ability to encourage and model positive cross-team partnerships.
- Intermediate ability to perform complex troubleshooting and analysis of network system devices and PC network hardware and client software.
- Audio Video setup and troubleshooting skills.
- Knowledge of printer Maintenance.

**SOFT SKILLS REQUIREMENTS**:

- Able to work in a high pace environment
- Ability to work under pressure
- Adaptability to frequent changes
- Communication skills that transmit clarity, confidence, respect and professionalism.
- Demonstrates willingness to work in a team environment
- High focus on problem solving, including analysis, logical reasoning, lateral thinking and observation.
- Demonstrates a strong work ethic, including integrity, dependability, commitment and self-motivation
- Interpersonal skills such as Networking, Patience, and Tolerance are a requirement
- Demonstrates time management skills including prioritizing, planning, decision making and focus
- Project Management related skills and experience are a plus.

**PREFERRED QUALIFICATIONS**
- College degree in Business or Computer Science
- Microsoft Certified Systems Engineer (MCSE)

**STANDARD REQUIREMENTS**
- COVID Vaccination
- Drug test and background check
- Weekday afterhours and weekend availability

**BENEFITS**
- PTO
- Health Insurance Reimbursement

**Job Type**: Contract

Pay: $30.00 - $33.00 per hour

**Benefits**:

- Health insurance

Schedule:

- 8 hour shift
- Monday to Friday

**Education**:

- Associate (required)

**Experience**:

- Ze

  • L2 Desktop Support Specialist

    6 days ago

    Danvers, United States Pan Asia Resources Full time

    Job DescriptionJob DescriptionL2 Desktop Support SpecialistLocation: Danvers, MADuration: 3 Month (Possible Extension to Longterm)SKILLS NEEDED:• 2+ years of progressive experience in the desktop environment.• Advanced knowledge and understanding of Windows desktop operating systems and intermediate knowledge and understanding of APPLE MAC systems.•...

  • Desktop Support Specialist _ 2+ years experience

    3 weeks ago

    Danvers, United States JDM Systems Consultants Inc Full time

    Desktop Support Specialist _ 2+ years experience - Onsite @ Danvers,Massachusetts // Miami, FL Job TitleL2 Desktop Support Specialist LocationDanvers, MassachusettsJob DescriptionJob DescriptionJOB DUTIES Provides complex technical support, planning, and coordination for End User touch points of the distributed computer environment, including desktop,...

  • Desktop Support Specialist

    3 weeks ago

    Danvers, United States Indotronix International Corp Full time

    Job Title: Desktop Support SpecialistLocation: 22 Cherry Hill Dr, Danvers, MA 01923Duration: 6 monthsPR: $31.00/hr. on W2Description: Provides complex technical support, planning, and coordination for End User touch points of the distributed computer environment, including desktop, software, and hardware installation, support and distribution, and remote...

  • IT Help Desk Analyst

    2 weeks ago

    Danvers, United States Boss Manufacturing Company Full time

    Purpose of Position Essential Job Functions/Responsibilities: - Provide daily support to PC and MAC users by using problem analysis, judgment, and decision-making skills to troubleshoot, assist with use of all company approved software products, and perform or arrange maintenance for hardware faults - Desktop and warehouse system troubleshooting and...

  • Hood Technician

    1 week ago

    Danvers, United States Impact Fire Services Full time

    Hood Technician Danvers, MA 01923, USA Hudson, NH 03051, USA Massachusetts, USA New Hampshire, USA Worcester, MA, USA Req #2 Tuesday, April 23, 2024 Established in 2009, Impact Fire Services was the vision of a group of experienced industry professionals that wanted to build a best-in-class fire protection and life safety company. Through superior...

  • Hood Technician

    4 days ago

    Danvers, United States Impact Fire Services Full time

    Hood Technician Danvers, MA 01923, USA Hudson, NH 03051, USA Massachusetts, USA New Hampshire, USA Worcester, MA, USA Req #2 Tuesday, April 23, 2024 Established in 2009, Impact Fire Services was the vision of a group of experienced industry professionals that wanted to build a best-in-class fire protection and life safety company. Through superior...

  • Hood Technician

    1 month ago

    Danvers, United States Impact Fire Services Full time

    Hood Technician Danvers, MA 01923, USA ● Hudson, NH 03051, USA ● Massachusetts, USA ● New Hampshire, USA ● Worcester, MA, USA Req #2 Tuesday, April 23, 2024 Established in 2009, Impact...

  • Hood Technician

    1 month ago

    Danvers, United States Impact Fire Services Full time

    Job Description Hood Technician Danvers, MA 01923, USA ● Hudson, NH 03051, USA ● Massachusetts, USA ● New Hampshire, USA ● Worcester, MA, USA Req #2 Tuesday, April 23, 2024 Established in 2009, Impact Fire Services was the vision of a group of experienced industry professionals that wanted to build a best-in-class fire protection and life...

  • Hood Technician

    1 month ago

    Danvers, United States Impact Fire Services Full time

    Job Description Hood Technician Danvers, MA 01923, USA ● Hudson, NH 03051, USA ● Massachusetts, USA ● New Hampshire, USA ● Worcester, MA, USA Req #2 Tuesday, April 23, 2024 Established in 2009, Impact Fire Services was the vision of a group of experienced industry professionals that wanted to build a best-in-class fire protection and life...

  • Hood Technician

    1 month ago

    Danvers, United States Impact Fire Services Full time

    Hood Technician Danvers, MA 01923, USA ● Hudson, NH 03051, USA ● Massachusetts, USA ● New Hampshire, USA ● Worcester, MA, USA Req #2 Tuesday, April 23, 2024 Established in 2009, Impact...

  • Hood Technician

    1 month ago

    Danvers, United States Impact Fire Services Full time

    Hood Technician Danvers, MA 01923, USA ● Hudson, NH 03051, USA ● Massachusetts, USA ● New Hampshire, USA ● Worcester, MA, USA Req #2 Tuesday, April 23, 2024 Established in 2009, Impact...

  • Hood Technician

    1 month ago

    Danvers, United States Impact Fire Services Careers Full time

    Hood Technician Danvers, MA 01923, USA ● Hudson, NH 03051, USA ● Massachusetts, USA ● New Hampshire, USA ● Worcester, MA, USA Req #2 Tuesday, April 23, 2024 Established in 2009, Impact Fire Services...

  • Hood Technician

    5 days ago

    Danvers, United States Impact Fire Services Full time

    Job Description Hood Technician Danvers, MA 01923, USA ● Hudson, NH 03051, USA ● Massachusetts, USA ● New Hampshire, USA ● Worcester, MA, USA Req #2 Tuesday, April 23, 2024 Established in 2009, Impact Fire Services was the vision of a group of experienced industry professionals that wanted to build a best-in-class fire protection and life...

  • Hood Technician

    4 days ago

    Danvers, United States Impact Fire Services Full time

    Hood Technician Danvers, MA 01923, USA ● Hudson, NH 03051, USA ● Massachusetts, USA ● New Hampshire, USA ● Worcester, MA, USA Req #2 Tuesday, April 23, 2024 Established in 2009, Impact...

  • Behavioral Support Specialist

    3 weeks ago

    Danvers, United States ProPivotal Full time

    Behavioral Support Specialist ($25/hr) Are you passionate about making a difference in the lives of others? We are seeking a dedicated Behavioral Support Specialist to join our team. This rewarding role offers competitive compensation at $25 per hour and an opportunity to positively impact individuals in need of behavioral support. What we are looking...

  • Service Technician, Appliance Repair

    2 weeks ago

    Danvers, United States Sears Hometown & Outlet Full time

    Job Description Appliance and Refrigeration Repair Technician with Extra Earning Potential! Why an Appliance Repair Technician career might be right for you: * You like solving problems - Each repair is different. You enjoy diagnosing problems and figuring out solutions * You like fixing things - Getting things working again is a satisfying outcome. You...

  • Service Technician, Appliance Repair

    5 days ago

    Danvers, United States Sears Hometown & Outlet Full time

    Job Description Appliance and Refrigeration Repair Technician with Extra Earning Potential! Why an Appliance Repair Technician career might be right for you: * You like solving problems - Each repair is different. You enjoy diagnosing problems and figuring out solutions * You like fixing things - Getting things working again is a satisfying outcome. You...

  • Maintenance Technician III

    2 weeks ago

    Danvers, Massachusetts, United States C&W Services Full time

    Job TitleMaintenance Technician IIIJob Description SummaryJob DescriptionMaintenance Technician III C&W Services is the industry leader in Integrated Maintenance Solutions providing service to more than 600 companies worldwide and a sister company of Cushman & Wakefield.C&W Services offers:Weekly PayComprehensive Benefits that start on your first...

  • Maintenance Technician III

    5 days ago

    Danvers, Massachusetts, United States C&W Services Full time

    Job TitleMaintenance Technician IIIJob Description SummaryJob DescriptionMaintenance Technician III C&W Services is the industry leader in Integrated Maintenance Solutions providing service to more than 600 companies worldwide and a sister company of Cushman & Wakefield.C&W Services offers:Weekly PayComprehensive Benefits that start on your first...

  • Quality Control Technician

    5 days ago

    Danvers, United States Elevation Foods Full time

    Location: Danvers, MA **Salary**: $18-$22 Description: Food Manufacturing Company is seeking a Quality Assurance Technician The primary job responsibilities of this position are described in detail by this document. The employee holding this position is expected to adhere to each of the following responsibilities on a daily basis. Responsibilities,...