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Sales/customer Service Associate

3 months ago

Saint Petersburg, United States HOTWORX St. Pete Full time

**Trainer/Sales Associate (Full-Time) | HOTWORX St. Pete**

**Reports to**: General Manager
**Location**: 4th St. N, HOTWORX St. Pete

**About Us**: HOTWORX is a 24-hour infrared fitness studio. We seek passionate, health-focused individuals driven to exceed studio goals and help others.

**Mission**:

- Provide excellent customer service.
- Drive traffic and increase membership.
- Retain and engage current members.

**Studio Staffed Hours**:

- Mon-Thu: 11 a.m. - 8 p.m.
- Fri: 9 a.m. - 6 p.m.
- Sat: 11 a.m. - 4 p.m.
- Sundays and some holidays are unstaffed.

**Compensation**:

- $16 Hourly + Bonuses + Commission
- Free HOTWORX membership ($700 Annual Value)
- Free Arctic Bath & Coffee membership ($1,000 Annual Value)
- Employee merchandise discounts
- Monthly commissions and bonuses

**Responsibilities**:
**Customer Relations & Training**:

- Greet and assist members, providing workout instructions and recommendations.
- Selling memberships and retail products, meeting sales goals.
- Perform all studio operating checklist.

**Marketing & Prospecting**:

- Meet monthly prospecting targets.
- Engage in social media promotions.
- Update prospecting/client logs daily.
- Utilize HOTWORX® marketing tools effectively.

**Basic Duties**:

- Work a minimum of 30 hours/week.
- Maintain a professional appearance.
- Follow all studio operating checklists.
- Aim for 5-star ratings on review sites.
- Kindly & compassionately resolve customer issues promptly.

**Training & Certifications**:

- Complete HOTWORX Certification, CPR, AED, and First Aid certifications.
- Complete HOTWORX® University courses and any new training modules.
- Subscribe to and practice tips from the HOTWORX® weekly blog.

Pay: $16.00 - $20.00 per hour

Expected hours: 30 - 40 per week

**Benefits**:

- Employee discount
- Health insurance
- Paid time off

Shift:

- 10 hour shift
- Day shift

Weekly day range:

- Monday to Friday
- Weekends as needed

People with a criminal record are encouraged to apply

**Experience**:

- Customer service: 1 year (required)
- fitness industry: 1 year (required)

Shift availability:

- Day Shift (required)

Work Location: In person