Student Advisor

Alliant International University is a professional practice University committed to excellence in four areas: Education for Professional Practice, Scholarship, Multicultural and International Competence and Community Engagement. The University provides students with the highest quality of education through excellence and innovation in academic scholarship, applied training and research, and community service, particularly to underserved populations. Through its Mission, the University's goal is to equip students with the competencies they need to provide public benefit and make an impact in their communities by addressing major contemporary social issues. Core competencies of the University's training programs include cultural diversity, which is infused in courses and field placements and is manifest in the diversity of its students, faculty.

**Our Mission**:
**Our Vision**:
An inclusive world empowered by Alliant alumni.

Under the general direction of the Campus Director, the Student Advisor (SA) will work to ensure the academic student success of Alliant’s student population enrolled in Alliant degree or certificate programs. The SA performs a variety of academic advising and student service functions, including student outreach, course registration, degree audits, tuition payments and financial aid assistance.

The incumbent must be able to organize and plan work and be capable of handling multiple assignments, prioritizing them in a constantly changing work environment. This position requires multi-tasking abilities, exceptional interpersonal/cross-cultural communication skills, the ability to complete tasks with accuracy and meet deadlines and take the initiative and demonstrate the ability to effectively problem-solve.

The SA will be responsible for monitoring the progression of students from admission to commencement. They will ensure open lines of communication with campus departments to proactively resolve student issues and provide exceptional customer service. The SA handles sensitive information necessitating considerable use of tact, discretion, and judgment; and must exhibit a high level of professionalism.

**Starting Salary**: Non-exempt position at $27.17 an hour ($53,000 annualized) based on experience and geographical location.

**Minimum Qualifications**:
**Education**: Bachelor’s degree from an accredited four-year college or university. Master’s degree in College Student Personnel services preferred.

**Experience**: Two (2) years of professional experience in a post-secondary institution preferred.

**Certifications, Licenses, etc.**: None.

**Skills**:

- Proficient computer skills, in particular with Microsoft Office Suite, Campus Nexxus Student, Salesforce or other CRM software.
- Excellent customer-service skills, including sensitivity to cultural diversity and ability to communicate and interact effectively with people of all ages and diverse background.
- Ability to work effectively as a team player; highly motivated, focused and results oriented
- Excellent oral and written communication skills
- Ability to exercise discretion and tact in all interpersonal contacts, and to maintain confidentiality at all times.
- Ability to manage multiple tasks according to required deadlines and maintain composure under high stress conditions.
- Ability to be optimistic, positive and supportive in all interactions with others.
- High level of accuracy and attention to detail Duties & Responsibilities: Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Ability to track academic progression through Campus Nexxus or equivalent databases
- Uses independent judgement to monitor students’ academic success through ongoing outreach, advising meetings, and data analysis.
- Reviews academic progress of assigned students and works to develop individualized success plans.
- Assists students with tuition payments, financial aid resources, etc. Support includes pro-active outreach and communication with students, including monitoring the non-financially cleared (NFC) list and attendance.
- Supports New Student Orientation and Commencement.
- Maintains student records to ensure accuracy and timeliness of data.
- Provide an exceptional student experience to all students throughout the student life cycle.
- Perform other related tasks, duties and responsibilities as required, assigned or directed.

**Direct Reports**: None.

**Indirect Reports**: None.

**Contact Responsibility**:
**Internal**: Interacts with supervisor to receive direction and instructions and/or review of work results. This position partners with campus departments, including Admissions, Academic programs, Disability Services, Military/Veterans, Career Services, International Students, etc. to ensure seamless student support and Department goals.

**External**: Interacts with both current and prospective students. May interact with community leaders.

**Primary Work Lo