Veterinary Receptionist

**Join ShotVet as a Pet Care Support Specialist**

At our national headquarters in Longwood, FL, we're dedicated to helping pet parents make informed choices to keep their furry friends healthy and happy. We provide comprehensive training and mentorship to ensure you excel in this rewarding role.
- ** Pet Parent Service Expert**: Experience answering multiple calls and chats with a knack for multitasking and providing exceptional service.
- ** Pet Enthusiast**: Passionate about pets and committed to ensuring every pet receives the best care possible.
- ** Effective Communicator**: Excellent listening skills and the ability to guide pet parents in selecting the right products and services.
- ** Weekend Availability**: Open to working most weekends to accommodate pet parents' schedules.
- ** Team Player**: Collaborative mindset to work with various departments and resolve customer issues efficiently.
- ** Sales Oriented**: Comfortable talking with pet parents about packages and products appropriate for their pets.

**Responsibilities**:

- ** Customer Support**: Handle inbound calls and chats, offering friendly and knowledgeable assistance to pet parents regarding our products and services.
- ** Save A Spot Scheduling**: Assist pet parents in scheduling save a spot events and provide guidance on vaccine packages.
- ** Product Knowledge**: Provide accurate information about our offerings, ensuring pet parents make informed decisions for their pets.
- ** Issue Resolution**: Identify and resolve pet parent concerns promptly, striving for optimal customer satisfaction.
- ** Order Processing**: Assist pet parents with placing orders for medications, vaccines, and other pet-related products, ensuring accuracy in data entry.
- ** Record Keeping**: Maintain detailed records of pet parent interactions and transactions using our CRM software.
- ** Continuous Learning**: Stay updated on pet care trends and product knowledge to provide top-notch support to pet owners.

**Why Join Us**:

- ** Career Growth**: Plenty of opportunities for advancement within our expanding company.
- ** Fun Workplace**: Enjoy a vibrant work environment where you'll be surrounded by fellow pet lovers.
- ** Bonus Potential**: Earn bonuses based on performance, in addition to competitive pay and benefits.
- ** National Impact**: Contribute to our mission of providing excellent customer care to pets across the country.

**Job Types**:

- Full-time, Part-time

**Benefits**:

- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Vision insurance

**Schedule**:

- Weekend availability required

**Supplemental Pay**:

- Bonus pay

**Experience**:

- 1 year of experience in veterinary or call center customer service preferred

**Location**:

- Longwood, FL 32779 (required)