Receptionist / Front Office
1 month ago
**Responsibilities**:
**1. Front Desk Management**:
- Greet patients and their families with a warm and friendly demeanor.
- Answer phone calls, return phone calls, schedule appointments, and manage appointment reminders.
- Maintain a tidy and organized reception area and waiting room as well as maintain the cleanliness and appearance of the patient restroom.
- Check patients in and out, ensuring all necessary paperwork is completed accurately.
- Collect co-pays, co-insurance, deductibles, and balances.
- Other duties as assigned.
**2. Patient Coordination**:
- Protect patient privacy.
- Assist parents with completing new patient forms and insurance paperwork.
- Verify insurance coverage prior to patient appointment.
- Coordinate referrals to specialists and follow up on patient inquiries.
3. **Child-Centric Care**:
- Interact with children in a friendly and compassionate manner, helping to ease any anxiety or fear they may have about visiting the dentist.
- Create a playful and welcoming environment in the waiting area to ensure children feel comfortable and at ease.
- Assist in guiding children to treatment rooms and providing any necessary support to the dental team during procedures.
4. **Administrative Support**:
- Maintain electronic and paper patient records accurately and securely adhering to all HIPAA policies and laws.
- Assist with managing inventory and ordering office supplies as needed.
- Collaborate with the dental team to ensure smooth workflow and efficient patient care.
- Adhere to all Infection Control protocols, procedures, and standards.
- Office marketing and social media marketing including social media posts.
- Support clinical staff as necessary.
**Requirements**:
- High school diploma or equivalent; additional education or certification in dental office administration is a plus.
- Previous experience in a dental or medical office setting preferred.
- Professional work appearance at all times.
- Exceptional interpersonal skills and the ability to communicate effectively with both children and adults.
- Strong organizational skills with a keen attention to detail.
- Warm, clear, and professional voice, with a welcoming tone that puts patients at ease.
- Proficiency in computer skills, including experience with dental practice management software (preferably Dentrix).
- Ability to work in a fast-paced environment while maintaining professionalism and a positive attitude.
- Excellent problem-solving skills and logical reasoning.
- Ability to work with interruptions while multitasking and prioritizing tasks.
- Proficiency in speaking, comprehending, and writing English fluently.
- Must be dependable, punctual, and able to work well both independently and as part of a team.
**Benefits**:
- Competitive salary commensurate with experience.
- 401(K).
- Paid time off and holiday pay.
- Opportunities for professional development and advancement within the practice.
- A supportive and collaborative work environment focused on providing the highest quality care to our young patients.
Pay: $16.00 - $25.00 per hour
Expected hours: 40 per week
**Benefits**:
- 401(k)
- Paid time off
Schedule:
- 8 hour shift
**Experience**:
- Dental receptionist: 1 year (preferred)
Ability to Commute:
- Bowie, MD 20715 (required)
Ability to Relocate:
- Bowie, MD 20715: Relocate before starting work (required)
Work Location: In person
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