Computer Support Specialist
3 weeks ago
As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and/or depot locations.
- This is a journeyman position for the typical desk side support technician.
- You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools.
- Your assignments will range in complexity from troubleshooting and repair to more difficult device repair, including reloading and re-imaging of PCs/laptops, and installing and optimizing HW/SW networking products.
**Responsibilities**
- Provides support for software, hardware and networking support for desktops, laptops and servers
- Provides maintenance and support on legacy products Supports Core, server products
- Performs disk replacement on enterprise storage products
- Installs and maintains PCs and associated software, networks, servers and peripherals
- Supports network products from operational and maintenance perspectives
- Performs installs, moves, adds and changes as required
- Provides follow-up on problems or escalation
- Maintains a high degree of professionalism in actions, demeanor and dress
- Insures customer satisfaction throughout the service delivery transaction
- Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system
- 2-3 years of technical experience is fine.
- Strong customer service skills preferred
**TekWissen® Group is an equal opportunity employer supporting workforce diversity.**
**Job Types**: Full-time, Contract
Pay: $21.43 - $25.00 per hour
**Experience**:
- Windows 7: 1 year (preferred)
- Lenovo Hardware: 1 year (preferred)
- Apple: 1 year (preferred)
- Troubleshooting: 1 year (preferred)
- Software Installs: 1 year (preferred)
- Networking: 1 year (preferred)
Work Location: In person
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