![Grabber Construction Products Inc](https://media.trabajo.org/img/noimg.jpg)
Customer Service Rep
2 weeks ago
Vision
- Leader in contractor productivity products and customer service excellence, while building careers and communities.
Mission
- To significantly contribute to the success of our business partners.
Values
- Family, Dependability, Inclusion, Curiosity, Humility
Your Role
- Customer Service Representatives play a critical role in the success of our business as the first line of contact to our customers. The target is to ensure customer service excellence.
**Responsibilities**:
- Answers phone calls-
- Provides product knowledge- Builds sales, enters orders- Ensures orders are filled for pick up or scheduled for delivery and payments received if required.- Looks up inventory- Quotes customers- Provides support to Branch Staff.- Communicates with the sales team and management of selling trends and customer satisfaction.- Provides support to customers and sales team.- Performs all other duties as assigned.
Minimum Job Qualifications- 2 Years of Customer Service Experience preferred
Knowledge, Skills, and Abilities- Excel, Word, PowerPoint, OneNote, Teams, and Outlook
- Work Conditions- Mainly inside, possibly in the warehouse or outside for short periods of time- Standing and sitting at desk while working on computer- Lifting capabilities 40 lbs.- Directly with customers- Around warehouse equipment and vehicles
Safety Responsibility
- This position assumes responsibility for the workplace safety of self and co-workers, and for the safety conditions of the work location, exercises and promotes safe behaviors and shows unyielding support of programs, rules, and policies regarding safety.
Company Benefits- Vacation and Sick time (starts accruing upon hire)- Medical, Dental, and Vision Insurance (1st of Month following 30 days)- Health Savings Account (HSA)- HSA match up to $2,000- Incentive Program- 401(k) Eligibility (after 30 days)- 401(k) Company Match (after 1 yr of service)- Annual Profit Sharing (after 1 yr of service)- Paid Holidays (8 designated, 3 Floating)- Life and Disability Insurance (1st of Month following 90 days)- Employee Assistance Program- Education Reimbursement- Referral Program (up to $500)
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