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Hemline College Station
4 months ago
Hemline College Station
Holthausen Texas Inc.
Store Manager
Reports To: Corporate Store Operations Manager
Classification: Non-Exempt
Position Type: Full Time
This job description is designed to outline the primary duties, qualifications, and job scope for this particular
position, but does not limit the employee or Hemline to only the work identified herein. It is our hope and
expectation that employees will of er their services, experiences, ideas, and innovation as necessary to ensure the
success of our endeavors.
**Job Description**:
**Summary**:
The Store Manager plans and directs the day-to-day operations of the store. Develop strategies to improve
customer service, drive store sales, increase profitability, create store policies and marketing programs
that will increase sales and grow the existing customer base.
Essential Functions & Responsibilities: Reasonable accommodation may be made to enable individuals
with disabilities to perform these essential functions.
**Sales Generation**:
1. Consistently meet and exceed sales goals.
2. Develop store management and associate's sales techniques.
4. Co-manage social media to generate virtual sales.
5. Identify business opportunity areas in individual store and market.
6. Collaborate with all departments to implement business driving strategies.
Customer Experience:
1. Creating the best possible customer service, nurture long-lasting relationships with our Hemline
customers and wow new shoppers into becoming loyal customers.
2. Maintain a warm, helpful and authentic shopping environment.
3. Demonstrate initiative and a sense of urgency in "selling floor readiness" prior to the store
opening and throughout shift.
4. Identify and implement out of box opportunities to exceed customer expectations.
5. Oversee the management of customer special orders and follow-ups.
6. Maintain floor presence to assist customers and monitor client interaction with both team and
technology.
7. Identify future customer opportunities by understanding product and service requirements.
Operations:
1. Maintain consistent inventory accuracy.
2. Uphold seamless store operational procedures.
3. Ensure facility maintenance, presentation and organization.
**Merchandising / Visual**:
1. Ensure the selling floor reflects the brand and concept standards at all times.
2. Provide real-time and weekly feedback on product and sales performance.
3. Ensure inventory levels and product assortments meet customers needs.
4. Ensure online shopping experience mimics the in store experience and reflects seasonal changes,
shifts in featured product and always maintains the highest levels of branding standards.
**People & Culture**:
1. Consistently identify talent needs and work with Store Manager on acquiring the talent.
2. Display a dedicated approach to motivate, develop and retain talent.
3. Consistently provide performance feedback to ensure growth, change and results.
4. Support all training and customer experience programs.
**Competencies**:
1. Inventory Control
2. Manage Staff Scheduling
3. Merchandise Display Set Up
4. Merchandising
5. Retail Customer Support
6. Retail Management
7. Retail Staff Coaching/Training
8. Service Operations
9. POS Software
**Required Education and Experience**:
1. 3+ years relevant store management experience in a fast-paced, creative retail environment.
2. High school diploma or equivalent.
Preferred Education and Experience
1. Strong understanding of user functionality associated with progressive technology.
2. Moderate excel skills and ability to analyze reporting.
3. Detail focused, agility, high energy and team's win attitude.
**Additional Eligibility Qualifications**:
1. Professionalism
2. Imagination
3. High energy
4. Team Spirit
**Supervisory Responsibilities**
1. Retail Management
2. Retail Staff Coaching/Training
Work Environment:
The role primarily takes place in a retail store environment, with occasional interactions required in office
settings.
**Physical Demands**:
1. Stand and walk for extended periods on the sales floor.
2. Lift and carry merchandise, including moving boxes and garment racks.
3. Must be able to lift up to 15 pounds at times.
4. Bend, stoop, and reach to assist customers and arrange displays.
5. Communicate effectively with customers, staff, and management both verbally and in writing.
6. Use a computer and POS system for sales transactions and inventory management.
The physical demands described here are representative of those that must be met by an employee to
successfully perform the essential functions of this job.
Work Hours:
Regular working hours are from 9:30 a.m. to 7:00 p.m., Monday through Friday, with flexibility to
accommodate the dynamic nature of the retail environment.
Travel Requirements:
Disclaimer:
- Please note this job description is not designed to cover or contain a comprehensive listing of
activities, duties or responsibilities that are
