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General Manager
4 months ago
**Job Summary**:
The General Manager must be responsible for the success and profit of the hotel. They must meet and exceed all objectives set by the company and brand to achieve maximum results in revenue, profit, and guest satisfaction. They must be responsible for revenue generation and key account management as well as the development and execution of sales and marketing plans for the hotel. They must provide exemplary performance for staff to follow. They must supervise overall operations for the hotel including, but not limited to, responding to all needs of the hotel whether it may be covering responsibilities or duties to responding to emergency situations to actively engaging in the community. The General Manager must live in the community and within a twenty minute drive to the hotel.
**Responsibilities**
**Guest Relations**_:_**
- Be readily available and approachable to all guests.
- Ensure that departments achieve or exceed the guests service expectations.
- Take proactive approaches when dealing with guest concerns.
- Extend professionalism and courtesy to guests at all times.
- Become involved in community and/or government affairs.
**Associate Team**:
- Communicate all goals and results with associates.
- Ensure all employees complete departmental checklists, and are correct and filed.
- Know the guests scores of the hotels. Be able to lead and train team members to respond and take ownership of guests needs. Be an active leader in achieving the GSS goals of the hotel.
- Promote teamwork and associate morale.
- Lead by example demonstrating self-confidence, energy, and enthusiasm.
- Motivate and encourage your staff to solve guest and associate related concerns.
- Recognize good team performance on a continuous basis through reward and recognition.
- Foster and motivate subordinate supervisors with continuous training and leadership in their positions.
- Conduct weekly management meetings and monthly department meetings.
- Promote empowerment.
- Develop cross-training opportunities throughout the hotel.
- Assist assistant general manager/team leaders/team members in understanding GSS results and in developing plans to improve areas in need and expand on strengths.
- Post/discuss daily revenue to budget and GSS scores on a daily basis for all associates to review.
- Complete all required brand training for all positions to remain focused on continual learning. Assist the team leaders in doing the same for each team member.
- Complete no less than one review for each employee annually while utilizing discussion forms throughout the year.
- Provide on-going service training utilizing local classes, brand training tools, and other corporate training resources.
- Ensure orientations for new team members are thorough and complete in a timely fashion.
**Financial**:
- Achieve budgeted revenue and profit goals.
- Comply with all corporate accounting procedures.
- Maximize revenue through brand systems and the company revenue manager.
- Develop and implement annual budget and marketing sales plans.
- Utilize M3 tools, i.e. M3 checkbook, actual budget forecast reports, etc., to keep department managers and hotel within budgeted financial objectives.
- Utilize sales and marketing reports to implement selling strategies. Utilize the brands inventory control systems, forecasting reports, and the company revenue manager.
- Oversee all accounting functions, including, but not limited to, accounts payable, accounts receivable, petty cash, payroll, and proper ordering procedures.
**Sales and Marketing**:
- Implement hotel participation in corporate national sales and marketing programs.
- Communicate competitive market conditions to team supervisors and Regional Managers.
- Review brand inventory controls and selling strategies daily.
- Continually solicit new business for the hotel.
- Monitor group block and direct bill processes.
- Network during breakfast and social hours to assist the sales department in uncovering new business leads.
- Ensure that all Guest Service Representatives understand hotel selling strategies.
- Stay current on conditions in your hotels community.
- Continuously update the forecasting report for the following years budget.
- Maintain rapport with competitor hotels, lead sources, clients, and the local community.
- Remain active in all aspects of community functions.
**Operations**:
- Perform and train excellent guest service.
- Implement, provide, and promote a safe working environment.
- Inspect all departments to ensure the hotel meets sanitation and cleanliness standards.
- Implement preventative maintenance and deep clean program according to the company manual.
- Become certified in food handling, CPR, TIPS training, and any other mandatory programs within 90 days of assignment.
- Coordinate suite care programs (including general cleans) to identify trends and make recommendations for improvements.
- Attend all brand related meetings/ conferences/training seminars.
