Call Center Supervisor

2 weeks ago

Newark, United States Gainwell Technologies Full time

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

**Summary**

As a **Call Center Supervisor - Newark, DE (On-site)** at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Here are the details of this position.

**Your role in our mission**
- Supervises functional areas or department account leads on smaller sized or segments of larger accounts to ensure that business solution objectives are met.
- Develop demand forecasts with account teams to assist functional areas or departments in planning and delivering end-to-end services.
- Works with functional areas or departments to interpret and plan projects or workload forecasts. Identifies and oversees the resolution of account-specific service problems including prioritizing work requests.
- Monitors and approves expenditures for accounts in line with the established policies and procedures. Oversees spending for adherence to budget, and recommends variances as needed.
- Works closely with the management team, lines of service, and clients to help manage complex relationships between delivery and consumer groups to ensure good client relations.

**What we're looking for**
- Minimum of 4 years of experience managing provider relations functions for a Medicaid Program, other government healthcare program, or healthcare-related organization
- Experience or training in member eligibility management and significant experience in a call center operation are required
- A bachelor’s degree is required.
- Experience working with the technology industry.
- Experience working with company products and operating systems.

**What you should expect in this role**
- Good project management skills
- Good analytical and problem-solving skills
- Good interpersonal skills to interact with customers and team members.
- Good communication skills.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.
- Gainwell Technologies is committed to a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We celebrate diversity and are dedicated to creating an inclusive environment for all employees._

Pay: $55,500.00 - $79,300.00 per year

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Education**:

- Bachelor's (preferred)

**Experience**:

- Call center: 3 years (required)

Ability to Commute:

- Newark, DE 19711 (required)

Work Location: In person

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