Front Desk Associate

2 months ago

Boston, United States Bark Boston, LLC. Full time

We are seeking a highly organized and professional Front Desk Associate to join our team at Bark Boston. As the Front Desk Associate, you will play a crucial role in ensuring the smooth operation of our facility by managing administrative tasks, providing excellent customer service, and overseeing day-to-day facility activities. This position requires someone who is punctual, detail-oriented, passionate about dogs, and capable of delivering outstanding customer experiences even in high-pressure situations.

**Responsibilities**:

- Greet clients warmly and assist with check-in and check-out procedures for their furry companions.
- Manage scheduling and reservations using our booking system, ensuring accurate and efficient coordination of daycare services.
- Maintain cleanliness and organization in the office area, including filing paperwork, restocking supplies, and keeping records up-to-date.
- Collaborate with the staff to ensure seamless communication and coordination between the office and the daycare areas, and facility activities.
- Address any client concerns or issues promptly and professionally, striving to exceed their expectations and resolve conflicts with professionalism and empathy.
- Assist in coordinating special events, promotions, or community outreach efforts as needed.
- Remain calm and composed under pressure, handling any unexpected challenges or emergencies with efficiency and professionalism.
- Foster a positive and welcoming environment for both clients and staff, embodying our commitment to providing exceptional care for dogs and their owners.

**Qualifications**:

- Previous experience in office management, customer service, or a related field is preferred.
- Exceptional organizational skills and attention to detail, with the ability to multitask and prioritize tasks effectively.
- Excellent communication and interpersonal skills, with a friendly and approachable demeanor.
- Passion for dogs and a genuine love for working with animals.
- Proven ability to deliver outstanding customer service and handle client interactions with professionalism and empathy.
- Proficiency in computer skills, including experience with booking software, Microsoft Office, and basic accounting principles.
- Ability to work independently as well as part of a team, with a positive attitude and willingness to pitch in where needed.
- Flexible schedule availability, including the ability to work weekends or evenings as required by the needs of the business.

**Benefits**:

- Competitive hourly wage of $18- $25 per hour depending on skill level and experience
- Opportunities for advancement and professional development within the company
- A fun and supportive work environment surrounded by adorable dogs
- Potential for additional perks and incentives based on performance

**Job Types**: Full-time, Part-time

Pay: $18.00 - $25.00 per hour

Expected hours: 10 - 40 per week

Experience level:

- 1 year
- 2 years
- No experience needed
- Under 1 year

Schedule:

- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Extended hours
- Holidays
- Monday to Friday
- Overtime
- Weekends as needed

Work setting:

- In-person

Work Location: In person

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