Head Server

As the Head Server at H2O Sushi & Izakaya, you will play a crucial role in ensuring an exceptional dining experience for our guests. You will lead and inspire a team of servers, fostering a positive and efficient work environment. Your primary responsibilities will include overseeing the smooth and seamless execution of service, maintaining a high standard of customer satisfaction, and upholding the restaurant's reputation for outstanding hospitality.

**Key Responsibilities**:
**Leadership**: Provide guidance and leadership to the server team, fostering a collaborative and positive atmosphere. Lead by example in delivering exceptional customer service.

**Service Excellence**: Ensure impeccable service standards by overseeing the setup of tables, managing reservations, and addressing customer inquiries and concerns promptly and professionally.

**Training and Development**: Conduct training sessions for new and existing staff, ensuring they are well-versed in the menu, service protocols, and customer engagement techniques.

**Team Coordination**: Effectively coordinate with kitchen staff, bartenders, and other team members to ensure smooth communication and collaboration, resulting in efficient service delivery.

**Quality Control**: Monitor and maintain high standards of food and beverage presentation, ensuring consistency and adherence to established protocols.

**Upselling**: Encourage and train staff in upselling techniques to maximize revenue while enhancing the overall dining experience for guests.

**Problem Resolution**: Address and resolve customer complaints or issues promptly, demonstrating a commitment to guest satisfaction and loyalty.

**Inventory Management**: Assist in monitoring and managing inventory levels of dining supplies, ensuring adequate stock for daily operations.

**Requirements**:

- Proven experience as a server in a high-volume restaurant, with at least 2 years in a supervisory or leadership role.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- In-depth knowledge of food and beverage service techniques.
- Ability to remain calm and composed in high-pressure situations.
- Customer-focused with a genuine passion for hospitality.
- Flexibility to work evenings, weekends, and holidays.

Join our dynamic team at Sumo Japanese Restaurant and contribute to delivering an unparalleled dining experience that keeps guests coming back for more. If you have a passion for hospitality and leadership, we'd love to hear from you

Pay: $16.90 - $18.00 per hour

Restaurant type:

- Casual dining restaurant

Shift:

- Day shift
- Evening shift
- Night shift

Weekly day range:

- Every weekend
- Monday to Friday
- Weekends as needed

**Experience**:

- Restaurant management: 1 year (preferred)

Work Location: In person