Medical Assistant

2 weeks ago

San Diego, United States San Diego American Indian Health Center Full time

The Medical Assistant works as a part of the Care Team with the licensed clinical staff and others to provide medical care to the patients at San Diego American Indian Health Center. The position performs clinical tasks and procedures to support the delivery of care and to promote efficient use of the physician ‘s time as well as performs all clerical duties required to complete patient check-in/check-out. The MA is responsible for assisting patients in a timely manner and assuring efficient utilization of the physician’s appointment schedule and in the coordination of patient care. This position administers and coordinates referrals and service authorization process, rooming duties and performs other clinic front desk activities. This position reports to and is under the general direction of the physician staff.

**Essential Duties and Responsibilities**:
The functions performed by employees in this job family will vary by level or the area(s) to which assigned but may include (and not be limited to) the following. Employees must perform all duties and responsibilities in accordance with SDAIHC standards.
- Prepares the necessary information (i.e. lab and procedural results), equipment and supplies for exam.
- Assists physicians with procedure set-ups, patient procedures and examinations. Performs patient care, including vital signs, weights, rooming, assisting with procedures, medication administration (vaccinations) and injections and other necessary tests.
- Administers medication following approved procedures and only after checking medication and dose with a licensed person.
- Processes requests for prescription refills according to established practice.
- As required, performs waived testing (urine dipstick, urine pregnancy test, blood glucose testing), perform EKGs, administer immunizations.
- Collects and sends specimens to appropriate labs for testing per protocol. Assists the physician with maintaining preventive health measures for a panel of patients.
- Promptly and accurately reports and refers patient’s concerns and symptoms, reactions, changes (appropriate to age) to licensed clinic personnel. Other duties as assigned.
- Schedules and edits and maintains patient physician appointments for new and returning patients, using the scheduling system.
- Maintains clean and orderly exam rooms, hallways, and work areas.
- Effectively responds to inquiries from patients, their relatives and/or referring physicians on services and provides accurate information in a timely fashion. Provides information, referrals, and customer service.
- Acts as a patient advocate, coordinator, and liaison for SDAIHC in dealing with the community.
- Acts as non-clinical liaison on/ concierge / navigator for the referred patients in any way the patients’ needs before, during or after an encounter with a SDAIHC Provider clinic site.
- Collects patient demographic and insurance data and enters systems as well as assigns medical record numbers.
- Assures appropriate verifications and authorizations are complete before patient sees provider.
- Assists with all messaging from the patient to the physician in a timely manner.
- Performs other related and incidental duties as needed or required.
- Other duties as assigned.

**Qualifications**:
**_Minimum Qualifications:_**
- High School Diploma or equivalent (GED)
- Medical Assistant Certificate/diploma from an approved school/institution or equivalent documented training.
- Minimum 2 years of experience.

**Preferred**:

- Experience serving a multinational, multicultural population.
- FQHC experience.
- Familiarity with community health clinics and/or Indian Health Clinics preferred.
- ECW EHR.
- Bilingual in Spanish/English a plus

**_ Special Conditions of Employment:_**
- CPR Certification.
- Valid CA driver’s license
- Has a clean driving record and insurance as required by the state.
- Has reliable transportation.

**Knowledge, Skills, and Abilities**:

- Excellent oral and written communication skills.
- Excellent time management skills
- Excellent organizational skills and attention to detail.
- Ability to maintain confidentiality and meticulous records.
- Effective interpersonal skills.
- Able to deal effectively with a diversity of individuals.
- Ability to provide sensitive and respectful care to individuals from diverse backgrounds in accordance with SDAIHC mission, vision and values.
- Ability to establish and maintain cooperative working relationships with all during the course of work.
- Able to perform basic mathematical calculations necessary to perform the job function.
- Must be reliable and extremely trustworthy.
- Demonstrated proficiency in Microsoft Suite or related programs.
- Must have the ability to successfully pass mandated written proficiency test and clinical skills competency checklist during the initial orientation period.
- Knowledge of coding and billing regulations.
- Knowledge of computer systems and software used in functional area

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