Business Execution Consultant

3 weeks ago

Phoenix, United States Wells Fargo Full time

**About this role**:
**In this role, you will**:

- Develop and execute an educational strategy, playbook, and communications, training and tools for employees in support of long-term product education on Wells Fargo Home Lending's products and programs to meet the business need.
- Consult with product leaders, product managers and other internal partners in the design, development and implementation of monthly educational webcasts, communications, support tools and resources.
- Survey webcast attendees to evaluate effectiveness and implement recommendations for improvements.
- Own and manage the Home Lending Originations Back to Product Basics resource site which is comprised of 36 product and program pages designed as a one-stop shop for product education needs.
- Perform robust maintenance process to ensure accuracy of materials on the resource site and analyze monthly site usage to identify trends and issues.
- Identify opportunities for process improvement within the product education, user adoption and sustainability framework. Review and research strategies and action plans to establish effective processes while meeting performance metrics and policy expectations.
- May act as an implementation lead for certain projects with no system impacts or product retirements - to include project team collaboration, facilitation of implementation meetings, creation and development of communications, training and support materials.
- Perform other miscellaneous business administrative initiatives as assigned for management team.

**Required Qualifications**:

- 2+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

**Desired Qualifications**:

- Experience facilitating and delivering training or other related facilitation experience such as group meetings or presentations.
- Experience writing and editing internal communications and training-related materials in a corporate environment or financial institution.
- Excellent verbal, written, and interpersonal communication skills.
- Ability to influence and collaborate at all internal organizational levels.
- Knowledge and understanding of maintaining and updating SharePoint team web content.
- Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important.
- Knowledge and understanding of adult learning or education: facilitation and instructional design.
- Knowledge of Home Lending products, programs, and policy

**Job Expectations**:

- This position is not eligible for Visa sponsorship.
- This position offers a hybrid work schedule.
- Willingness to work on-site at stated location on the job opening.
- Required location(s) listed below. Relocation assistance is not available for this position.

**Posting Locations**:

- Charlotte, NC -1525 W WT Harris
- Irving, TX- 250 E John Carpenter Fwy
- Des Moines, IA-800 S Jordan Creek Pkwy
- Minneapolis, MN- 600 Wells Fargo
- Phoenix. AZ -11601 N. Black Canyon Hwy
- San Antonio, TX- 4101 Wiseman Blvd

**Posting End Date**:
7 Jun 2024

**Job posting may come down early due to volume of applicants.**

**We Value Diversity**

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

**Applicants with Disabilities**

**Drug and Alcohol Policy**

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

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