Crisis Response Manager
2 weeks ago
Job Description
Job Summary
The Cyber Response Manager will be primarily responsible for day-to-day delivery of cyber response /crisis management program activities, including providing guidance and consultation to employees across the enterprise to ensure compliance. Support response to situations impacting Molina’s data, people, property, or facilities. Assist in special projects and risk mitigation programs to strengthen organizational resiliency. Develop, communicate, and execute cyber crisis management plans and playbooks. Coordinate and lead cyber crisis management tabletops, process and procedure testing and corrective actions. Lead cross-functional crisis and incident management teams during an enterprise-wide cyber crisis. Conduct incident after action reviews to identify strengths, improvement opportunities and track corrective actions. Support the Cyber Crisis Enterprise strategy to ensure cyber incidents are well organized, executed and resolved. This role will support the overall cyber response program, which is heavily focused on business response and fully integrated into the enterprise crisis management program. This role is not a IT-focused Security Operations (SOC) threat monitoring, incident identification and investigation activity.
Partners closely with IT Security, Business Continuity, Disaster Response, and the Protection Services Operations Center to ensure appropriate engagement and escalation protocols to support business and technology incidents. Coordinate with MHI, Health Plan, and Health Plan Services staff to consult on the design, development and deployment of scalable solutions, tools and capabilities that align to the company’s goals and effectively address business objectives and requirements. Serves as the alternate enterprise crisis management interfacing with Molina's senior executive team and leading the organization through man-made or natural disasters.
Job Duties
Drive commitment, support, ownership, accountability and results for the enterprise Cyber Response, Incident Response and Crisis Management activities
Assist with cyber response program and process documentation including policies, procedures, frameworks, templates, and work instructions in support of the program and meeting regulatory requirements.
Conduct research and analysis to support programs and projects
Develop and conduct employee training to create awareness for areas of responsibility
Support enterprise threat and cyber crisis response activities including:
Incident notifications and situational updates
Employee emergency notifications
Threat monitoring and analysis. Notification of threat to appropriate stakeholders
Cyber Incident Response team meeting coordination and minutes
Support state-specific incident response leadership
Facilitate support for impacted business operations
Prepare comprehensive, timely, and detailed after-action reports
Analyze trends across incidents and exercises to recommend improvements that may not be apparent from looking at each incident or exercise in isolation.
Assist with documenting the standards, SOPs, Incident Response playbooks, escalation protocols, etc. to facilitate response capabilities
Validate, test, and identify gaps in strategies and communicating results to leadership
Reviews and provides input on select enterprise systems, tools, and services to ensure effective planning, testing and response capabilities including out of band options
Periodically test and ensure readiness of continuity tools, including tools for out-of-band notification or incident communications.
Establish and maintain communication with enterprise crisis management, incident response team, and state-specific response team members
Coordinate with Cyber Response Teams, CISO, Legal, Privacy, and Protection Services Operations Center to respond to and support cyber crisis situations
Develop, enhance, and improve enterprise crisis management, cyber response while supporting incident plans and state-specific response plans. Ensure annual plan compliance requirements are achieved
Implement processes, procedures and systems that will help ensure that the company’s continuity capabilities remain in compliance with all laws, regulations, and best practices.
Assist in the evaluation, design and deployment of integrated systems and technology that support response, intelligence, service delivery and organizational strategy.
Maintain roster of cyber crisis management and incident response team members
Conduct annual training of all crisis management and incident response plans or as changes to each location team. Prepare comprehensive, timely, and detailed test reports
Maintain lessons learned and remediation tracker. Ensure items requiring remediation are resolved within a timely manner
Assist in development of metrics and measurements supporting program evolution, validation, and business awareness
Other duties as assigned by leadership
Job Qualification
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