Supervisory Sales Associate

3 weeks ago

Kings Point, United States Nexcom Navy Exchange Service Command Full time

**JOB SUMMARY**

**As a Supervisory Sales Associate, you will be the face of our company to both the associates and our customers. Through a continuous learning environment, you will be able to stay current on products we sell and able to articulate our purpose in a manner that is educational insightful and professional.**

**DUTIES AND RESPONSIBILITIES**
- Customer Service
- Proactively engage and make a connection with customers
- Asking questions and listening to customer s needs
- Directing customers to merchandise informing them about upcoming events promotions mobile offers STAR card.
- Provide premier customer service
- Cooperate and build positive inclusive and respectful relationships take accountability for your own actions and outcomes.
- Maintaining store appearance.
- Cross-selling products and knowing layout of the store
- Make suggestions to customer on latest trends and current promotions based on customer’s individual needs
- Upselling products
- Using a Point-of-Sales system processing cash exchanges discounts gift cards credit cards debit cards cash handling including counting money and returning accurate amounts to customer
- Completing various forms of paperwork reports and reconciliation Inventory
- Be the keeper of merchandise complete all inventory processes and make sure merchandise is properly checked in and accurately ticketed
- May participate in periodic inventories
- Responsible for the security of cash fixed assets and merchandise inventory
- Providing direction on assignments including prioritizing projects tasks managing merchandise and inventory
- Adherence to assigned work schedule
- Accurate and complete follow through on work assignments
- Provides effective leadership demonstrates ability to direct train and motivate associates sets a positive example. Responsible for providing coaching and feedback timely and professionally
- Provide direction work assignments training to sales associates provide input to Department Manager on associate performance
- May open close locations
- Other Duties as assigned

**QUALIFICATIONS**
- Experience 1-2 years of Retail or relevant work experience required
- 1 year of lead or supervisory experience preferred
- Ability to read write and interpret instructional documents such as safety rules operating and maintenance instructions and procedure manuals
- Ability to effectively communicate with customer’s peers and management
- Ability to communicate on the telephone with proper etiquette
- Mathematical Skills Basic math functions such as addition subtraction multiplication and division
- Ability to use a calculator and calculate percentages and ratios. Must be able to make change in American monetary units
- Reasoning Ability to multi-task while being attentive to customers and remaining flexible to the needs of the business
- Ability to work as part of a team and take initiative independent of direct supervision
- Ability to defuse escalated exchanges and create win-win situation

**PHYSICAL DEMANDS WORK ENVIRONMENT**
- Involves lifting at least 25 lbs. and up to 50lbs in some departments
- Work typically performed indoors but may be assigned outdoors depending upon location

**OTHER SKILLS**
- Enthusiastic friendly and energetic with a desire to provide outstanding service

**WORK HOURS**
- Available to work a variety of hours which may include early mornings evenings weekends and holidays

Pay: From $18.00 per hour

**Benefits**:

- 401(k) matching
- Employee discount
- Flexible schedule

Shift:

- 8 hour shift
- Day shift
- Evening shift
- Morning shift

Weekly day range:

- Monday to Friday
- Rotating weekends
- Weekends as needed

Ability to Relocate:

- Kings Point, NY 11024: Relocate before starting work (required)

Work Location: In person

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