Customer Service Representative

2 weeks ago


Arlington Heights, United States Geovanni Trujano - State Farm Agent Full time

**Position Overview**
Are you passionate about providing outstanding customer service? Do you excel in a dynamic and client-focused environment? Join our team as a Customer Service Representative at our State Farm independent contractor agency and be a crucial part of delivering exceptional service to our valued clients.

**Responsibilities**
- Serve as the first point of contact for clients, addressing inquiries, and providing information about our insurance and financial products.
- Ensure a positive customer experience by actively listening to clients, understanding their needs, and offering effective solutions.
- Process policy changes, claims, and payments promptly and accurately.
- Collaborate with the agent and team members to resolve customer concerns and provide comprehensive support.
- Maintain a thorough understanding of our products and services to effectively assist clients.

**As a Customer Service Representative, you will enjoy**:

- Competitive compensation package.
- Comprehensive training and ongoing professional development.
- Health benefits.
- Paid time off, including vacation and personal/sick days.
- Opportunities for advancement within our agency.

**Requirements**:

- Excellent interpersonal and communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work effectively in a collaborative team environment.
- Proficient computer skills.
- Prior customer service experience is a plus but not required.



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