Universal Banker Part Time

1 week ago

Bronx, United States Citi Full time

The Concierge is responsible for providing exceptional service delivery to our internal and external customers in coordination with the Branch team. The overall objective is to effectively execute all service transactions (e.g. deposits, payments, address changes, replacement card orders, disputes, etc.) and sales (including opening accounts, credit cards, etc.) referral routines to deepen client relationships.


**Responsibilities**:

- Exhibits strong sales and service skills, presenting products and services while proactively educating clients on utilizing available access channels (ex: ATM, Online, Mobile, etc.)
- Continuously learns new and existing products through sales aids (features, benefits, fees, etc.) demonstrating positive, can-do attitude and customer first culture.
- Provide exceptional service delivery to our internal and external customers to resolve account service issues and respond to customer inquiries promptly and effectively.
- Is knowledgeable about the client’s accounts and business with the bank and uses sound judgment with customers and transactions
- Energetically greet and interact with clients on the bank floor to proactively identify and address client sales and service needs; appropriately convert service requests into sales or referrals
- Required to approach and engage clients in the branch lobby to demonstrate expertise in digital capabilities and to identify the financial needs of the clients. May require standing 60-70% of the work day
- Ability to use the various marketing tools and digital technology available in the branch to present product offers and financial solutions to existing and potential clients (e.g. sales wall, tablet, smart phone, workbench, iPads, etc.)
- Connect clients to the appropriate partners as necessary (e.g. leverage video conference for FA, mortgage specialist, etc.)
- Take full ownership of clients’ problems to resolve client complaints/issues promptly and effectively to ensure complete client satisfaction with resolution
- Recognize transaction needs of clients, direct them to the alternative self-service channels and provide assistance with self-service as needed
- Educate clients on self-service capabilities and encourage use of digital service channels (e.g. Online, Mobile, ATM, TCR, Teller Assist Unit, if applicable, etc.)
- Exercises ownership and ensure all follow-up items are complete or handled off to the appropriate individual(s) and work harmoniously with multiple team members
- Engage the Citi client by welcoming them with a warm friendly smile, pleasant demeanor, using the client name, whenever possible, and thanking them for doing business with Citi
- Executes financial transactions in accordance with bank policies and procedures while maintaining an acceptable record in daily drawer balancing
- Listens carefully to the client and willingly assists with any questions or problems the client has
- Makes sure all needs are met before concluding the transaction, making the client feel his/her time is being valued without being rushed
- Shows initiative, empathy and proactively prevents and handles problems with clients while assisting other tellers as well
- Create a warm, welcoming and friendly environment for customers and employees by foster teamwork in the branch to ensure a positive overall customer experience.
- Effectively executes all service transactions (e.g. deposits, payments, address changes, replacement card orders, disputes, etc.) and sales (including opening accounts, credit cards, etc.) referral routines to deepen client relationships
- Adheres to and comply with Citibank policies, standards, operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets

**Qualifications**:

- 1-3 years relevant experience**Required Skills**:

- Experience with face-to-face customer service, digital engagement and basic sales/referrals
- Open, client service orientation and desire to help customers is required
- Sales experience desired
- Excellent verbal and written communication skills
- Analytical and problem solving skills
- Basic computer and digital tools skills
- Preferred Skills: Retail experience

**Education**:

- High School diploma or equivalent

NOTE: The salary range provided in this posting is based on a 40 hour work week.
- **Job Family Group**:
Customer Service
- **Job Family**:
Branch Service
- **Time Type**:
Part time
- **Primary Location**:
Bronx New York United States
- **Primary Location Full Time Salary Range**:
$50,030.00 - $65,270.00
- **Anticipated Posting Close Date**:
Jun 28, 2024
- Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.

View th

  • Part Time Universal Banker

    2 weeks ago

    Bronx, United States Citi Full time

    The Universal Banker is responsible for providing exceptional service delivery to our internal and external customers in coordination with the Branch team. The overall objective is to effectively execute all service transactions (e.g. deposits, payments, address changes, replacement card orders, disputes, etc.) and sales (including opening accounts, credit...

  • Universal Banker

    4 weeks ago

    Bronx, United States Apple Bank for Savings Full time

    Bronx, NY East 170th St. Salary range: $21.98/hr - $35.72/hr The Universal Banker (UB) acts as a full service, single point of contact for Apple Bank clientele by providing prompt, courteous, and efficient service to new and existing customers through the processing of monetary and account related transactions. The UB position is a hybrid role that...

  • Head Universal Banker, Baychester Branch

    4 days ago

    Bronx, United States Citi Full time

    The Head Universal Banker is responsible for providing exceptional service delivery to our internal and external customers in coordination with the Branch team. The overall objective is to effectively execute all service transactions (e.g. deposits, payments, address changes, replacement card orders, disputes, etc.) and sales (including opening accounts,...

  • Head Universal Banker, Southern Boulevard Branch

    4 weeks ago

    Bronx, United States Citi Full time

    The Head Universal Banker is responsible for providing exceptional service delivery to our internal and external customers in coordination with the Branch team. The overall objective is to effectively execute all service transactions (e.g. deposits, payments, address changes, replacement card orders, disputes, etc.) and sales (including opening accounts,...

  • Universal Banker

    4 weeks ago

    Bronx, United States Ponce Bank Full time

    **Impact** The Ponce Banker delivers exceptional customer service experience to customers. Providing first-class customer service experience at each customer touch point while enhancing the Bank’s bottom line and reputation. Creates engagement and contributes to the success of the Branch and ultimately the Bank. **Responsibilities** Responsible for...

  • Roving Personal Banker

    4 weeks ago

    Bronx, New York, United States Wells Fargo Full time

    Why Wells Fargo:Are you ready for the next step in your career? This is where it begins - at a company known for our "Well Life" approach to supporting employees' career aspirations, work-life balance, and mental and physical health. We ranked #2 on the 2023 LinkedIn Top Companies list - and #1 among financial services companies - as the best workplace "to...

  • Roving Personal Banker

    1 month ago

    Bronx, New York, United States Wells Fargo Full time

    Why Wells Fargo:Are you ready for the next step in your career? This is where it begins - at a company known for our "Well Life" approach to supporting employees' career aspirations, work-life balance, and mental and physical health. We ranked #2 on the 2023 LinkedIn Top Companies list - and #1 among financial services companies - as the best workplace "to...

  • Personal Banker

    3 weeks ago

    Bronx, United States Citi Full time

    The Personal Banker SAFE Act is an entry level position responsible for the assistance in the execution of sales, products or service activities in coordination with the customer service team. The overall objective of this role is to foster relations with customers to build loyalty and to help increase sales to individual consumer...

  • Personal Banker Safe Act- Throggs Neck Branch

    1 week ago

    Bronx, United States Citi Full time

    The Personal Banker SAFE Act is an entry level position responsible for the assistance in the execution of sales, products or service activities in coordination with the customer service team. The overall objective of this role is to foster relations with customers to build loyalty and to help increase sales to individual consumer...

  • Relationship Banker I

    4 weeks ago

    Bronx, United States USALLIANCE Financial Full time

    Location: Please note this is a part-timerole that will include Saturdays – Bronx, NY About this role: USALLIANCE Financial is committed to making a positive difference in the lives of our members and community. Relationship Banker I is responsible for the delivery of exceptional member experiences, implementing USALLIANCE’s sales and service standards...

  • Relationship Banker I

    4 weeks ago

    Bronx, United States USALLIANCE Financial Full time

    Location: Please note this is a part-timerole that will include Saturdays – Bronx, NY About this role: USALLIANCE Financial is committed to making a positive difference in the lives of our members and community. Relationship Banker I is responsible for the delivery of exceptional member experiences, implementing USALLIANCE’s sales and service standards...

  • Part Time Research Associate

    2 weeks ago

    Bronx, United States BCC Geospatial Center of the CUNY CREST Institute, BCC Campus City University of New York Full time

    **1. Analytical skills (**Geospatial, Deep and Machine Learning (AI), Vendor based geospatial software and platforms - ENVI, ArcGIS, QGIS, Google, AWS, and Opensource software/s**)** 2. **Report Writing & Presentation (**Technical and Non-Technical using suite of Software including Visio, PPTX, Adobe Photoshop, Office) **To learn more about the Center...

  • Hitch Installer

    1 month ago

    Bronx, United States U-Haul Full time

    Return to Job Search Hitch Installer (Part-Time) Do you enjoy working with your hands? Are you interested in learning valuable technical skills? U-Haul is seeking a hard-working, knowledgeable person for the position of Hitch Service Technician. Hitch Service Technicians work in U-Haul Moving and Storage Center lots to provide outstanding service to...

  • Hitch Installer

    4 weeks ago

    Bronx, United States U-Haul Full time

    Return to Job Search Hitch Installer (Part-Time) Do you enjoy working with your hands? Are you interested in learning valuable technical skills? U-Haul is seeking a hard-working, knowledgeable person for the position of Hitch Service Technician. Hitch Service Technicians work in U-Haul Moving and Storage Center lots to provide outstanding service to...

  • Security Guard

    4 weeks ago

    Bronx, United States Allied Universal® Full time

    Security Guard - Charter School - Mott Haven - Bronx **Overview**: Allied Universal®, North America's leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities...

  • Armed Security Officer

    4 weeks ago

    Bronx, United States Allied Universal® Full time

    Armed Security Officer - Shopping Center - Kingsbridge **Overview**: Allied Universal®, North America's leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities...

  • Part-Time Electrician

    1 month ago

    The Bronx, United States City of New York Full time

    The New York City Department of Environmental Protection (DEP) protects public health and the environment by supplying clean drinking water, collecting, and treating wastewater, and reducing air, noise, and hazardous materials pollution. DEP is the largest combined municipal water and wastewater utility in the country, with nearly 6, employees. We deliver...

  • Part-Time Electrician

    4 weeks ago

    The Bronx, United States City of New York Full time

    The New York City Department of Environmental Protection (DEP) protects public health and the environment by supplying clean drinking water, collecting, and treating wastewater, and reducing air, noise, and hazardous materials pollution. DEP is the largest combined municipal water and wastewater utility in the country, with nearly 6, employees. We deliver...

  • Armed Security Officer

    1 week ago

    Bronx, United States Allied Universal® Full time

    OverviewAllied Universal, North America's leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision...

  • Security Officer

    2 weeks ago

    Bronx, United States Allied Universal® Full time

    Security Officer - Medical - Kingsbridge - Bronx **Overview**: Allied Universal®, North America's leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and...