Customer Service Representative

3 weeks ago

Pasadena, United States Imprimus Labels and Packaging Full time

If your Customer Service skills stand out far above the rest, we have the challenging and rewarding position you've been seeking.

Imprimis Labels and Packaging is a well-established, highly reputable leader in the printing industry. We produce top-quality printed products for the demanding cosmetics, personal health care, beverage, food, and dietary supplements markets with five manufacturing plants in California, Ohio, and Texas.

We are passionate about our employees' development and success and encourage them to make a difference. Our Core Values play a meaningful role in our employees' lives.

**Key Accountabilities**:

- Be a "Customer Experience Owner." Strive to deliver excellent service and build customer loyalty through consistent, effective communication with customers, sales & production
- Gather & document comprehensive customer specifications and accurately communicate them to appropriate departments promptly, resulting in efficient and profitable execution of customer orders.
- Represent the company and the customer to ensure we meet agreed-upon expectations, resulting in a mutually beneficial business relationship.
- Understand each customer's unique needs and business environment

**ESSENTIAL DUTIES AND RESPONSIBILITIES**
- Serve as the primary representative for assigned customers.
- Strengthen customer loyalty by building positive relationships & competently handling day-to-day requests.
- Exemplify a customer-focused, responsive, professional image by adhering to service-level standards.
- Proactively contribute customer-focused ideas to improve processes, throughput, or service standards; look for opportunities to manage or produce orders more efficiently & profitably while still meeting customer needs.
- Be the conduit for all information required from customers/sales to expedite orders, including estimates, artwork/proofs, samples, tooling, purchase order modifications, and customer specification sheets.
- Secure customer acknowledgment of pricing and miscellaneous charges.
- Manage customer inventory programs; proactively work with customers to maintain agreed-upon inventory levels & ensure shipments are released as planned.
- Work with the Team Leader to implement critical initiatives and assist in individual projects/tasks, such as press proofs, new business setup, account/workload transition, back-up other CSRs, process complaints, and resolving open payment issues.
- Assist the team with any RMA's and claims.
- Participate in continuous education and training of departments, products, and processes.

**EXPERIENCE AND EDUCATION**: A high school diploma or equivalent is required. Five years in Customer Service is required, preferably in the label printing industry_._ Label Traxx software experience is a big plus.

**BENEFITS**:

- Benefits start the first of the month after hire
- Free $100,000 Life insurance and Long Term Disability
- Employer Contributing HSA Benefits
- 401k with company match available after 90 days
- United Healthcare Plans
- Flexible and Dependant Care Benefits
- Employee Assistance Program
- Supplemental Life, Accident, Hospital Bridge & Critical Illness Insurance
- PTO and Holiday Pay

**PHYSICAL DEMANDS**: The physical demands described here represent those that an employee must meet to perform this job's essential functions successfully. While performing this job's duties, the employee must regularly sit and use hands to finger, handle, f, talk, or hear. The employee frequently is required to walk. The employee is occasionally required to stand. The employee must occasionally lift and move up to 10 pounds. This job's specific vision abilities include close vision, color vision, and the ability to adjust focus.

**EQUAL OPPORTUNITY EMPLOYER**: We make employment decisions based on merit and other legitimate business reasons. We want to have the best available people in every job. Therefore, we do not discriminate and do not permit its employees to discriminate against other employees or applicants because of race, color, creed, sex, gender, transgender status, age, sexual orientation, national origin, citizenship, ancestry, religion, marital status, military service/veteran status, physical or mental disability, genetic information, medical condition, or any other characteristic protected by local, state or federal law.

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