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Operations Support Maintenance Specialist 1
1 month ago
If you have a knack for making someone's day with your infectious positivity and "can do" attitude and thrive when juggling multiple projects and priorities, then we would love to hear from you
**Education and experience you’ll need**:
- Two years customer service experience.
- High school diploma or GED.
- Basic knowledge of MS Word, Excel, and Outlook
- Basic Keyboarding skills and the ability to navigate in a Windows environment.
- Related financial setting experience is a plus, but not required.
**A day in the life in this role**:
- Accurately reviews all necessary maintenance located within Director file maintenance reports, all CRM dashboards and spreadsheets as well as within Associated Bank, WireXchange and Centrix if required.
- Accurately reviews all new accounts if required.
- Accurately reviews all wires, mobile deposits if required.
- Accurately reviews all Cash Management requests including and not limited to Positive Pay, ACH Filtering and Sweep Set Ups if required.
- Accurately performs all shared Operations Support duties including and not limited to forfeitures, debit card maintenance, deposit review, all holds, etc.
- Investigates customer issues and provides prompt follow through.
- Identifies opportunities for process improvements.
- Recommends and implements updates to procedures or policies as it relates to regulatory compliance or to increase productivity and efficiency.
- Cross trains within the department and provides primary back-up support, resulting in a cohesive team.
- Ensures compliance with state and federal laws, regulations and adheres to Bank policies and procedures.
**Logistics**:
This is a full-time entry-level position located at our corporate headquarters in Oconomowoc, Wisconsin. Your typical schedule would be 8 hours per day, Monday through Friday, working alternating weeks 8am - 5pm/8:30am - 5:30pm, with one Saturday morning every two months.
- We are an Equal Opportunity Employer and are committed to the full inclusion of all qualified individuals._
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