Funeral Home Manager

3 weeks ago


Savannah, United States Fidelity Memorial Group Corp Full time

**Title**: Funeral Director Manager and FDFCC

**Reports to**: Head of Funeral Home Operations

**Key Responsibilities**:
Oversee and participate in removals, embalming, funeral services, arrangements, cremation oversight, crematory operations and funeral home upkeep
Manage all daily activities related to the funeral home and its staff
Act as the team?s leader on service quality, product knowledge, at-need arrangements, prices, paperwork, regulatory compliance, and customer service
Train and mentor staff to ensure consistent and excellent customer service
Assure the location?s operating practices comply with applicable federal and state regulations and Company policies
Participate in the implementation of operational enhancements, product expansion, and technology improvements
Ensure that facilities are clean / maintained, grounds are manicured, and the crematory is operated per Company policies and industry best practices. For capital expenditures, source quotes from local providers and manage projects as needed.
Recruit new staff, conduct performance reviews and promotions, and oversee team development plans and terminations
Create a positive work environment where employees work happily and effectively
Represent the funeral home at public speaking engagements and community forums, and develop the funeral home brand
Act as a positive role model (work ethic, manners, hygiene, appearance, timeliness, etc.)
Accompany funeral staff in the field to observe and coach
Manage and review financial goals for the Funeral Home
Cooperate with the Cemetery team to implement cross-team initiatives
Oversee and be responsible for ordering supplies, responding to reviews and Domanicare escalations, participating in leadership meetings with FMG team
Work on various initiatives and act as the primary point of contact with the leadership team of Fidelity Memorial Group

**Requirements**:
Valid and active Funeral Director and Embalmer license
Drivers license with clean record
Ability to be the Funeral Director in Charge (or equivalent in the applicable state)
Outstanding leadership capabilities and demonstrated ability to lead from the front
Excellence in the ability to conduct all aspects of funeral directing and embalming



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