Case Manager

3 weeks ago

Springfield, United States MASSMUTUAL Full time

**The Opportunity**

**The Team**

**The Minimum Qualifications**
- 2+ years of life insurance experience
- High School Diploma or equivalent

**The Ideal Qualifications**
- 5+ years of life insurance experience.
- College degree preferred with a concentration in business, finance or technology.
- Highly skilled with technology and business systems.
- Thinks creatively and applies critical thinking; question processes and procedures where ambiguity exists.
- Acts as a results-driven, problem solver with meticulous attention to detail and ability to follow standard operating procedures with accuracy.
- Ability to multi-task and work in a fast-paced, high-pressure environment.
- Contributes to a positive work environment by acting as a team player and assisting others in meeting service standards.
- Is flexible and adaptable to changing priorities and competing demands.
- Demonstrates a sense of urgency in all interactions and prioritizes work effectively.
- Knows the customer well and demonstrates superior customer service skills.
- Respectful of others; attentive to their ideas, concerns, and time.
- Works independently to complete assigned requests with mínimal direction.
- Desire to develop and/or enhance potential leadership abilities.
- Possesses a passion for continuous improvement and the customer experience.

**What to Expect as Part of MassMutual and the Team**
- Regular meetings with the Life New Business Team.
- Focused one-on-one meetings with your manager.
- Access to mentorship opportunities.
- Networking opportunities including access to Asian, Hispanic/Latinx, African American, Women, LGBTQ, Veteran and Disability-focused Business Resource Groups.
- Access to learning content on Degreed and other informational platforms.
- Conducts all business and personal interactions with honesty, integrity, and the highest ethical standards. MassMutual is a strong, stable and ethical business that provides industry leading pay and benefits.

LI-CR41

MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.

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