IT Support Specialist

3 weeks ago


Chicago, United States OpenGov Full time

**Job Summary**:
**Responsibilities**:

- Maintain in-office presence five days a week to promptly and effectively address support requests.
- Oversee the upkeep of office systems, including video conferencing equipment, networking infrastructure, and audio-visual equipment.
- Execute troubleshooting, both remotely and in-person. Install, configure, and maintain computer hardware, software, and peripheral devices, ensuring they are up-to-date and functioning optimally.
- Deliver exemplary support to our in office employees.
- Document IT processes and services and provide detailed documentation on support requests.
- Manage assets for hardware and software, ensuring optimal resource allocation
- Contribute to project teams, ensuring the successful implementation of new systems or upgrades
- Undertake repairs, maintenance, and installations of computer hardware and software
- Provide comprehensive training to end-users on IT systems, offering open office hours, one-on-one sessions, helpdesk articles, and recorded instructional videos
- Travel to various sites as required to deliver advanced technical support to OpenGov facilities
- Implement and enforce IT security policies and procedures, including data backup, antivirus, and user access controls to safeguard company data.
- Provision and deprovision end-user access to OpenGov’s software systems.
- Provide an exceptional onboarding experience to OpenGov employees

**Requirements and Preferred Experience**:

- Possess a minimum of 2-3 years of experience in a corporate IT support role, with demonstrated proficiency in troubleshooting and problem-solving
- Excellent communication and interpersonal skills
- Demonstrate proficiency across multiple platforms, including OSX, Windows, iOS, and Android
- Familiarity with Okta and an understanding of modern Identity Management processes and protocols is preferred
- Proficiency in endpoint management systems such as Jamf and Intune
- Experience with video conferencing equipment
- Working knowledge of Google Apps, Office 365, and Atlassian tools preferred
- Functional experience in an agile work environment
- Capability to lift objects weighing up to 50 pounds
- A proactive problem-solving approach with a hands-on attitude
- Ability to work independently and as part of a team, with a strong sense of accountability and responsibility
- Ability to collaborate seamlessly across departments to continually enhance our employee support services



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