Housing Match Coordinator

2 weeks ago

Phoenix, United States Human Services Campus, Inc. Full time

Make a Difference with Human Services Campus

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**About Our Company**

Human Services Campus is an Equal Opportunity Employer that provides an attractive health and benefits package for our employees including but not limited to _403(B), dental insurance, employee assistance program, flexible schedule, health insurance, health savings account, life insurance, paid time off, & vision insurance. _As a team, we uniquely help individuals experiencing homelessness in Maricopa County. Our work is based in downtown Phoenix, but reaches across the Maricopa County, working to end homelessness for one of the fastest unhoused and unsheltered populations in the United States.

**Summary**

Responsibilities for the Housing Match Coordinator shall be determined by the Coordinated Entry System Manager and can be revised as necessary with proper notification and training provided, where appropriate.

The Housing Match Coordinator has mínimal direct client engagement and is more of a liaison between the client and services. On a weekly basis, s/he co chairs a staff meeting to discuss client needs/progress and assign clients to case managers and housing resources. In addition to this, s/he builds relationships with the community housing programs to support a seamless referral structure. The Match Coordinator utilizes a data system to manage these processes. This involves running reports, monitoring data quality and orienting others on the data system.

**What You Will Do To End Homelessness**
- Facilitates timely client referrals to housing programs.
- Manage Community Priority list of housing programs.
- Maintain knowledge of housing programs for individuals experiencing homelessness that have fluctuating availability and unique eligibility criteria.
- Maintain knowledge of Regional Coordinated Entry Policies and procedures in order to educate and assist partner providers in the community get clients connected to services.
- Utilize HMIS database to communicate messages and coordinate client care.
- Coordinate with case managers throughout the community to make sure client needs are being met.
- Fosters strong relationships with housing providers.
- Maintain program files, notes, and submit reports as requested.
- Manage and aggregate data related to housing and availability and placements.
- Maintains adherence to the employee and campus policies, attends yearly updates and any specific trainings established for their department. Promptly reports any violations to their immediate supervisor.
- Attends required staff meetings and agency events.

**You’re An Ideal Fit If You Meet the Following**
- Minimum of 2 years experience in a social service or customer service setting. Minimum 1 year experience in working with data entry and analysis. Must be able to effectively communicate with clients from diverse backgrounds, including those who are experiencing mental health, substance use, traumatic, and medical barriers; and must model effective engagement strategies.
- Must be able to professionally communicate and maintain productive relationships with colleagues and partner agencies; work in a fast paced environment; work as part of a team; use sound judgement; demonstrate personal responsibility and integrity; show initiative; and an ability to work interconnectedly. A sensitivity to cultural diversity, lifestyle issues is essential. previous experience with HMIS preferred.
- Effective written and verbal communication skills (Spanish a plus).
- Visual acuity sufficient to maintain system of records and reports containing computer-generated and handwritten documents.
- Ability to handle sensitive material, maintaining the highest level of confidentiality and displaying sound judgement.
- Mobility sufficient to conduct regular duties within a normal office environment.
- Ability to lift up to 20 pounds in order to safely manage office supplies and equipment.

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