Resident Aide
2 weeks ago
M.E.N.T.O.R.S., Inc. is looking for Caring Resident Aides to help take care of our residents and our facility
***
The Resident Aide provides professional, compassionate, and safe care for all residents under the direction of the Lead Resident Aide and the Program Manager. The Resident Aid is responsible for providing support and advocacy through crisis intervention, conflict resolution. This position will provide general front desk support and coverage, perform clerical and administrative duties such as answering phones, managing sign in sheets, and generating incident reports. In addition, this position will assist with daily living needs and monitor daily activity to ensure the cleanliness of the facility and safety of both staff and participants. The Resident Aide provides professional, compassionate and safe care for all residents under the direction of the Program Manager.
**ESSENTIAL FUNCTIONS**
- Respond to client’s needs promptly, professionally, and with great courtesy.
- General monitoring of clients to ensure that a safe, quiet and friendly atmosphere is maintained.
- Follow all program rules and organization policies and procedures.
- Complete all daily logs, gather all needed signatures and give complete end-of-shift reports to the oncoming shift and to the Program Manager.
- Must be able to work evenings, weekends, and holidays.
- Patrol grounds regularly and ensure that the property’s doors, windows, and gates are secure.
- Address alarms and disturbances in a safe manner, calling proper authorities if necessary.
- Monitor entrance and departure of visitors and other people to maintain security of premises.
- Write reports of daily activities and irregularities, such as calls to emergency services, criminal activity such as property damage and theft, presence of unauthorized persons, or other unusual occurrences.
- Contact emergency services (e.g. police, fire departments, PMRT) in cases of emergency, such as a health or mental health crisis, fire, or presence of unauthorized persons.
- Participate in Wellness Checks performed if it is determined that a tenant may be experiencing a health crisis, as well as provide onsite emergency CPR and the administration of Basic First Aid and Naloxone if necessary.
- Be a welcoming presence onsite for tenants to engage with, by answering questions and providing information to tenants during evening and weekend hours.
- Document and report unusual occurrences, incidents and injuries.
- Ensure that dorm rooms are neat and clean, hallways are free of obstructions and other safety hazards.
- Respond promptly and appropriately to emergency situations.
- Assist with kitchen duties as needed and with cleaning common areas daily, room turnovers, house laundry, and donations.
- Always maintain resident confidentiality.
- Perform other duties as assigned by your immediate supervisor and/or management personnel.
**Skills**
- Service orientated.
- Active listening
- Excellent organizational and time management skills
- Must be a safety conscious person.
- Must be focused, confident, and observant.
- Comfortable working with diverse populations including formerly incarcerated individuals, undocumented individuals, LGBT populations, communities of color, and those experiencing homelessness, substance abuse, and/or mental illness.
- Exceptional ability to connect and engage with people.
- Detail oriented
- Creative problem-solving skills
- Strong advocacy skills
- Ability to work in a team and independently.
- Effective problem-solving skills
- Strong communication and interpersonal skills
- Proficient in written and oral communication
- Bilingual: Spanish/English a plus
- Maintain and execute confidential information according to HIPAA standards.
**Job Qualifications**
- Education: High School Diploma or GED Equivalent, Bachelor’s Degree (Social Work or related field) preferred
- Experience: At least 1 year of experience in car giver role, resident assistant, resident living aide, nursing home assistant, in home care giver, home health aide or 1 year of experience in a related field, specifically with homeless or low-income individuals
- Experience in dealing with substance abuse, mental health, and crisis intervention desired.
- Willingness to work in various environments, including jail settings, street outreach, home visits, homeless encampments and/or shelters.
- Able to work flexible job hours.
- Passion for ending homelessness. Able to demonstrate empathy and a non-judgmental attitude when engaging with persons experiencing homelessness.
- Desire to work with families experiencing homelessness from trauma-informed and strengths-based frameworks.
- Knowledge of case management services and clinical approaches of Trauma-Informed Care, Motivational Interviewing, and Harm Reduction Models are preferred.
- Bilingual: Spanish/English preferred, but not required
- Must have the ability to lift a minimum of 50 pounds.
- Must be able to work a flexible schedu
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