See more Collapse

Field Technical Support Representative

1 month ago

Sacramento, United States Hewlett Packard Full time

This ever-changing environment presents each team member with daily opportunities to educate customers about the technology, manage critical service events, and interact with multiple levels of both HP and customer management/teams. The team is responsible for completely satisfied customers and helping to grow HP’s business in a profitable manner and within budget. It is imperative that the Field Service Rep understands the financial aspects and business impact of what they deliver, how and why. Typical service events include, but are not limited to: Hardware repair or configuration, software and simple network components, installation, and working with escalation personnel performing and assisting in technical action plans to remediate print issues.

Demonstrated core competencies of success in this position are:

- Strong mechanical aptitude
- Working with tools and various alignment apparatus.
- Aligning with customer’s business needs while maintaining HP’s contractual commitments.

**_
Requirements_**_:_
- Able to bend, crawl, stoop, sit, lift and move 50 pounds of weight.
- Availability to work both scheduled and unscheduled overtime.
- Participate in assigned work during non-traditional workdays, holidays and shift work.
- Onsite customer facing experience.
- Technical/mechanical printer hardware repair experience.
- Demonstrated technical/mechanical aptitude for learning new technology.
- High School diploma or equivalent, plus additional hardware technology training. College preferred.
- Dress: Business Professional: Black slacks and blue collared shirt.

**_ Responsibilities: _**
- Maintain high level Customer satisfaction by clarifying Customer needs and ensuring that they are met.
- Handle Customer-relation problems promptly and appropriately, escalate issues according to established procedures.
- Respond to service, product, technical, and Customer
- relations questions.
- Maintain high level Customer satisfaction by clarifying Customer needs and ensuring that they are met.
- Handle Customer-relation problems promptly and appropriately, escalate issues according to established procedures.

**_ Knowledge and Skills: _**
- Thorough knowledge of organization and policies.
- Comprehensive business, technical, or functional knowledge, as well as basic project management skills and communication and analytical problem-solving skills.
- Ability to build and maintain ongoing relationships with customers, peers, and support partners.
- Ability to perform while under high-pressure situations.

HP offers a comprehensive benefits package, including:

- Dental insurance
- Disability insurance
- Employee assistance program
- Flexible schedule
- Flexible spending account
- Health insurance
- Life insurance

**Per the **California) **statute, **the estimated range of compensation for this job **in that location**, at the time of this posting, is $40, 350 to $57,300 annual. This position may be eligible for incentive pay, for openings where this is applicable.

We have other current jobs related to this field that you can find below

  • DoD SkillBridge

    2 months ago

    Sacramento, United States Vets2PM Full time

    Job Description DoD SkillBridge Internship: Technical Field Support (423987) SkillBridge Host Company: Siemens SkillBridge Provider: Vets2PM LLC Location: Sacramento, CA Applicants must be active-duty U.S. Military Members who qualify for the DoD SkillBridge Program. To Apply: 1. Go to www.vets2pm.com/skillbridge and complete the SkillBridge interest...

  • Field Services Representative III

    3 weeks ago

    Sacramento, United States Medtronic Full time

    CAREERS THAT CHANGE LIVES: This position has the responsibility and authority to provide remote and on-site engineering support to the navigation, intraoperative imaging and robotic products installed at customer sites, while driving customer satisfaction through exemplary customer service and effective communication. RTG (Restorative Therapies...

  • Technical Sales Representative

    2 months ago

    Sacramento, United States Hanes Companies Full time

    Hanes Geo Components, a division of Leggett & Platt (NYSE: LEG), is recruiting a Technical Sales Representative to support our Western region. Hanes Geo Components markets and distributes soil stabilization, flood control and stormwater management systems that are used in the construction industry. We are looking for a highly motivated, proactive & organized...

  • Technical Sales Representative

    2 weeks ago

    Sacramento, United States Hanes Companies Full time

    Job DescriptionJob DescriptionHanes Geo Components, a division of Leggett & Platt (NYSE:  LEG), is recruiting a Technical Sales Representative to support our Western region. Hanes Geo Components markets and distributes soil stabilization, flood control and stormwater management systems that are used in the construction industry. We are looking for a highly...

  • Technical Sales Representative

    2 months ago

    Sacramento, United States Hanes Companies Full time

    Job DescriptionJob DescriptionHanes Geo Components, a division of Leggett & Platt (NYSE:  LEG), is recruiting a Technical Sales Representative to support our Western region. Hanes Geo Components markets and distributes soil stabilization, flood control and stormwater management systems that are used in the construction industry. We are looking for a highly...

  • Field Service Representative

    2 months ago

    Sacramento, United States StandardAero Full time

    Field Service RepresentativeBuild an Aviation Career You're Proud OfBuild your career with integrity by working at a company that doesn't just treat you like a number. You'll get the tools to do things right in a clean and safe work environment and the trust to fix any issue that comes your way. Our on-the-job training and team of experts mean you'll be set...

  • Field Service Representative

    2 months ago

    Sacramento, United States StandardAero Full time

    Field Service RepresentativeBuild an Aviation Career You're Proud OfBuild your career with integrity by working at a company that doesn't just treat you like a number. You'll get the tools to do things right in a clean and safe work environment and the trust to fix any issue that comes your way. Our on-the-job training and team of experts mean you'll be set...

  • Field Service Representative

    2 months ago

    Sacramento, United States Veolia North America Full time

    Company Description As part of Veolia Group, Veolia Water Technologies & Solutions brings together experienced professionals in pursuit of the same goal: to solve the world's most complex challenges related to water scarcity, quality, productivity, the environment and energy. We're always looking for passionate and creative people to help us in this...

  • Field Service Representative

    2 months ago

    Sacramento, United States Veolia Environnement SA Full time

    Company Description As part of Veolia Group, Veolia Water Technologies & Solutions brings together experienced professionals in pursuit of the same goal: to solve the world's most complex challenges related to water scarcity, quality, productivity, the environment and energy. We're always looking for passionate and creative people to help us in this mission....

  • Field Sales Representative

    2 weeks ago

    Sacramento, United States DSI Systems Full time

    Job DescriptionJob DescriptionAre you looking for an amazing opportunity to represent a well-known brand?Do you have a passion for training, coaching, and mentoring others to become successful in sales? Do you have the talent and experience to grow, develop, and motivate store representatives?Do you possess the natural confidence to tackle ever-changing...

  • Field Service Representative

    2 months ago

    Sacramento, United States Veolia WTS Full time

    Job DescriptionJob DescriptionCompany DescriptionAs part of Veolia Group, Veolia Water Technologies & Solutions brings together experienced professionals in pursuit of the same goal: to solve the world's most complex challenges related to water scarcity, quality, productivity, the environment and energy. We’re always looking for passionate and creative...

  • Field Service Representative

    2 months ago

    Sacramento, United States SUEZ - Water Technologies & Solutions Full time

    Company Description As part of Veolia Group, Veolia Water Technologies & Solutions brings together experienced professionals in pursuit of the same goal: to solve the world's most complex challenges related to water scarcity, quality, productivity, the environment and energy. We're always looking for passionate and creative people to help us in this mission....

  • Field Service Representative

    2 days ago

    Sacramento, United States Veolia Water Technologies & Solutions Full time

    As part of Veolia Group, Veolia Water Technologies & Solutions brings together experienced professionals in pursuit of the same goal: to solve the world's most complex challenges related to water scarcity, quality, productivity, the environment and energy. We’re always looking for passionate and creative people to help us in this mission. Job...

  • Field Service Representative

    21 hours ago

    Sacramento, United States Veolia Water Technologies & Solutions Full time

    As part of Veolia Group, Veolia Water Technologies & Solutions brings together experienced professionals in pursuit of the same goal: to solve the world's most complex challenges related to water scarcity, quality, productivity, the environment and energy. We’re always looking for passionate and creative people to help us in this mission. Job...

  • Sales Support Representative

    1 month ago

    Sacramento, California, United States Taylor Corporation Full time

    Come Work with Us Benefits Start Day OneTaylor Corporation is a growing, dynamic company with big plans for the future - and our people. Family owned and proud of it, we power our employees' potential and strive to create opportunity and security for every member of the team. We're passionate about our work, we believe there is always a better way, and we're...

  • IT Field Support Technician_Sacramento

    2 weeks ago

    Sacramento, United States Red Knight Solutions, LLC Full time

    Job DescriptionJob DescriptionOur mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients’ needs to forge long-lasting partnerships.Red Knight Solutions is looking for a regular Field Specialist to join its Infrastructure Delivery...

  • IT Field Support Technician_Sacramento

    2 months ago

    Sacramento, United States Red Knight Solutions, LLC Full time

    Job DescriptionJob DescriptionOur mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients’ needs to forge long-lasting partnerships.Red Knight Solutions is looking for a regular Field Specialist to join its Infrastructure Delivery...

  • Technical Support Engineer

    1 month ago

    Sacramento, United States NetApp Full time

    Title: Technical Support Engineer Location: Bangalore, Karnataka, IN, 560071 Requisition ID: 126254 Job SummaryWe at NetApp Inc. are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems with respect to NetApp Storage. Ultimately, you will be a...

  • Field Support Tech IFA

    2 months ago

    Sacramento, United States H&R Block Full time

    517053BR Title: Field Support Tech IFA - S What you'll do... : Provides technical PC, peripheral, network and software break-fix, on-site, phone, chat and off-phone for retail tax offices worldwide enabling end users to operate efficiently and effectively. Utilizes software solutions, knowledge base, personal knowledge, and computer systems to resolve and...

  • Field Service Representative

    2 months ago

    Sacramento, California, United States Veolia Water Technologies & Solutions Full time

    Company DescriptionAs part of Veolia Group, Veolia Water Technologies & Solutions brings together experienced professionals in pursuit of the same goal: to solve the world's most complex challenges related to water scarcity, quality, productivity, the environment and energy. We're always looking for passionate and creative people to help us in this mission....