Communications and Community Outreach Manager

1 month ago

Washington, United States Department of Human Services Full time

This position is located in the Office of the Director within the Department of Human Services (DHS) and reports to the Chief of Staff. This position is responsible for providing strategic communications leadership in supporting the Department of Human Services in advancing the mission of the agency and the District of Columbia. This position is responsible for planning, designing and executing comprehensive, citywide campaigns to convey information concerning Department of Human Services programs and services to relevant consumers, advocates, stakeholders and the community at large. In addition, the incumbent is responsible for managing and directing the efforts of the Communications staff and Community Outreach, Response and Engagement (CORE) Team.

**About DHS**

It is the mission of DHS to empower every District resident to reach their full potential by providing meaningful connections to work opportunities, economic assistance, and supportive services. Our approach to preventing homelessness and supporting individuals and/or families experiencing homelessness is focused both on systems-level reforms and on the quality of the programs and supports within that system. These efforts include creating economic opportunity, making our neighborhoods safer, and providing more effective and efficient government services.

**Duties and Responsibilities**

Plans and administers multi-faceted, comprehensive, internal and external communications programs. Serves as the primary communications person for the Department of Human Services. Evaluates problems encountered in communicating the organization's programs. Advises on and recommends specific strategies designed to communicate these programs. Analyzes information regarding public needs and provides strategic communications advice to program staff. Develops a long-range strategic communications plan to improve and sustain agency goals. Develops and executes short and long-term marketing, communications, and public relations strategies on behalf of DHS.

Works with the Chief of Staff, Director and other agency stakeholders to strategically position and advance issues of importance to the Human Services Cluster and provide advice on policy issues. Assists the Director and other key DHS staff in the development and delivery of agency messages on all areas of communications including writing, presentations, and marketing. Develops and maintains consistent DHS brand identity and presentation of all print and electronic materials. Develops market plans in support of achieving strategic objectives and targeted outcomes.

**Qualifications and Education**

Specialized experience is experience which is in or directly related to the line of work of the position and has equipped the applicants with the particular knowledge, skills and abilities to successfully perform the duties of the position. To be creditable, one (1) year of specialized experience must have been equivalent to at least the next lower grade level in the normal line of progression.

**Licenses and Certifications**

None

**Working Conditions/Environment**

The work is performed in a typical office setting.

**Other Significant Factors**

**Tour of Duty**: Monday - Friday; 8:15am - 4:45pm

**Pay, Plan, Series & Grade**: MS-1001-15

**Promotion Potential**: None

**Collective Bargaining Unit**: This position is not covered under a collective bargaining agreement.

**MSS At-Will Statement**: Positions in the Management Supervisory Service (MSS) serve at the pleasure of the appointing authority and may be terminated at any time with or without cause.

**Emergency Designation**: This position has been designated as Emergency. Employees occupying positions designated as Emergency are required to:

- Provide advice, recommendations, and/or specific functional support necessary for the continuity of operations during a declared emergency.
- Remain at their duty station, or alternate work location (approved by their supervisor), if activated, when a situation or condition occurs and results in early dismissal for nonessential/non-emergency employees.
- Report to their duty station, when activated, on time and as scheduled when a situation or condition occurs during non-work hours, and results in the late arrival or closing of District government offices for non-essential/non-emergency employees.
- Telework during a declared emergency, instead of remaining or reporting to his or her duty station, if directed by the agency head (or designee), supervisor or manager.
- Carry or wear their official District government ID card during the period of the declared emergency, if not teleworking.

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