Technical Support Analyst Ii

1 week ago

Chicago, United States Wilson Sporting Goods Co. Full time

Overview:
**Technical Support Analyst II - Chicago, Hybrid**

At Wilson, we are here to empower every human to live like an athlete. Passion. Creativity. Integrity. Teamwork. Ambition. Innovation. These are the qualities that have made Wilson Sporting Goods Co. the number one sports equipment brand in the world. We come together to win, grow, and celebrate. We all play for Team Wilson. We all have a role to play within our organization and are working towards the same goal. One team, one dream.

We believe that being an athlete isn’t something you do, it’s who you are. It’s a universal code of conduct, a way of seeing the world and how you show up every day. We seek out diverse voices and welcome all perspectives. Our team is composed of individuals with unique backgrounds, points of view and experiences. These perspectives create a rich and diverse culture in which we learn from one another through empathy and inclusion.

Evolving the sports world and being the best partner for players, athletes, and our community is no small task. We are continually looking to add enthusiastic, ambitious, team-first individuals who desire to make a difference —and who love to help others win. Together, we will create a better world through sport. Join us.

What You'll Do:
We are currently seeking a Level 2 Technical Support Analyst who is responsible for providing end user support of computer hardware and software, Active Directory account access, IP phones, Laser Printers, Label printers, mobile devices and all other peripheral devices to internal team members. They are responsible for helping create/maintain Windows OS images and deployment solutions and handling escalations from the level 1 analysts.

Specific responsibilities include, but are not limited to:

- Handle escalations and provide documentation for the level 1 Technical Support Analysts.
- Install/upgrade and troubleshoot software-related issues.
- Provide high level support on a large-scale environment for InTune/Jamf MDM solutions.
- Create and maintain Windows OS images using Microsoft deployment technology (MDT, WDS and Autopilot).
- Maintain Mac environment using JAMF MDM solution.
- Obtain a good understanding of current software programs used and have the ability to provide software training to clients when needed.
- Ability to deploy/monitor software packages via SCCM/InTune/Jamf.
- Manage and maintain contracts with partners/vendors for IT Solutions/equipment.
- Ability to organize and purchase large amounts of hardware orders (laptops, misc equipment).
- Support MS Teams audio/video equipment for small and large conference room areas.
- Produce internal video content including quarterly all-company townhalls.
- Weekend and/or after-hour work may be scheduled as necessary.

What We're Looking For:
Other qualifications include:

- Familiar with telecom protocols, SIP, PSTN, PRIs etc
- Experience configuring local security policies and group policy management
- Experience configuring mobile devices (i.e. Andriod/iOS devices)
- Experience troubleshooting VPN technologies
- Proficient in producing and editing video content
- Good communication and interpersonal skills
- Able to work efficiently both independently or as part of a team
- 3CX, MCP, Mac OSX, Jamf, and/or A+ certifications are a plus

**What We’ll Provide**

We offer an innovative, inclusive, and people-first environment with competitive benefits and perks, including:

- Paid time off for part
- and full-time employees
- Education reimbursement
- Medical, dental and vision
- Pre-tax transit discounts
- 401(k) with company match
- Life insurance
- Paid parental leave
- Professional development opportunities
- Volunteering programs
- Team-building outings
- Discounts on Wilson and Amer Sports products

Wilson Sporting Goods Co. is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other legally protected characteristics.

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