IT Technician

We are a global video game organization based out of Seoul, South Korea. The name derives from the slogan “Keep the craftsmanship on,” a rendition of our commitment to developing and publishing world-class games from our studios and publishing centers across the globe. You may know us as the developers and publishers of _PUBG: Battlegrounds_, _The Callisto Protocol_, _Subnautica_, _Defense Derby_, and more. Our stellar studios based across the globe include PUBG Studios, Striking Distance Studios, Bluehole Studio, Unknown Worlds and RisingWings.

**What we are looking for**:
The Krafton Americas Publishing office is currently seeking an IT Technician to join our team and help coordinate activities for our busy IT department. In this role you will be a significant contributor, not only to the Krafton Americas IT team but a key partner to creative, production and operation teams. You will be responsible for procuring hardware/software assets, end user support, as well as making sure that onboarding of new employees and partners go smoothly. You will help with scheduling vendors and making sure to track key deliveries within key projects and work with the local IT Manager on communicating expectations to internal teams. The individual for this role must possess solid technical skills, good time management, organization and communication skills, as well as experience with dealing with external vendors. This will be a contract position.

**Responsibilities**:
Procurement of assets (hardware/software) and help the team fulfill internal requests and keep proper inventory levels

In-Person Tier 1 IT End User support

Helping improve onboarding process and communications

Partnering with production teams to anticipate ongoing needs and trends

Monitoring and improving project timelines, deliverables and communicating deadlines and expectations

Scheduling 3rd party vendors, maintenance techs, and any external activities

**Qualifications**:
3+ years in information technology coordination and working in tech, end user support

Experience in supporting Windows and Mac operating systems

Experience in project management or customer success type environments

The ability to manage multiple projects concurrently, effective at time management, requiring mínimal supervision

Demonstrated problem solving abilities, the ability to develop creative solutions in a fast-paced environment

Passion for the gaming industry, security, and/or your job discipline

Great collaboration skills and ability to work as a team across multiple disciplines

Great communication skills, as well as good interpersonal and relationship building skills

**_Reasonable Accommodation_**

**_ EEOC statement_**
- KRAFTON Americas provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type._
- In California, the expected salary range for this position is $35.00 to $50.00 per hour. The listed expected salary range represents a good faith estimate and the actual pay may depend on a variety of job-related factors that can include experience, education, skills, and location._