Will Call Store Associate @ Jenson Usa america's
5 days ago
**Title**:Will Call Store Associate
**Department**:Operations
**Reports To**:Operations Manager
**Hours Required**:Full-time, Non-Exempt
**Schedule**: Weekends Required (Thursday and Friday off)
**Compensation**: $18.50/hour
**Location**: HQ | 1615 Eastridge Ave. Riverside, CA 92507
**The Job**
Located in Riverside, we are a retailer of all things bike - mountain, road, e-bike, you name it. Our product offering makes for a unique work environment. Our Will Call team provides a strong link between Jenson USA and our customers. You can expect an easy-going, welcoming, and flexible atmosphere with good people.
**The Benefits**
We offer a variety of benefits and perks for _full-time_ employees, including:
- 100% HMO Employee Medical Coverage. _If you are out of network, additional costs may apply._
- Dental and Vision Insurance
- 3 Weeks of Paid Time Off
- 7 Paid Holidays
- Bike Day
- Flexible Spending Account
- 401(k) Retirement Plan with Employer Matching up to 4%
- Supplemental Life Insurance
- Employee Purchase Discount Program
- Professional Growth & Development Opportunities
**Essential Duties and Responsibilities**
- Provides Jenson USA customers with exceptional customer service through fulfilling orders and meeting customer needs (Core Value#1 “Customers are Everything. Show them the love”).
- Demonstrates a true passion for cycling and stay informed on the latest cycling products, technology, and market trends.
- Pick all will call orders for customer pick up.
- Maintain locker and will call area cleanliness, functionality and report any issues.
- Problem solve customer inquiries by investigating problems, developing solutions, ensuring customer satisfaction.
- Completes inventory transactions and movements with a high level of accuracy.
- Prepares the Will Call area for normal operations and handle the end of day procedures.
- Problem solve customer inquiries by investigating problems, developing solutions, ensuring customer satisfaction.
- Handles visitor badges and guest sign in / out process
- Ability to lift, push, and pull up to 50 pounds.
- Other duties as assigned.
**Qualifications**
- High school diploma or GED equivalent
- Advocates for cycling in the local community
- Strong written and verbal communication skills
- Energetic, enthusiastic, positive attitude, and committed
- Passionate, friendly, outgoing, eager-to-learn attitude
- Prior sales experience and training preferred
**Skills/Abilities**
- Adaptability - Demonstrates flexibility with change.
- Proactive Anticipation of Needs - Addresses problems and acts to prevent them. Utilizes analytical skills and broad understanding of the business to effectively interpret needs.
- Communication - Listens to understand the needs; speaks with confidence using clear and concise language, produces well thought-out professional correspondence that is free from grammatical and spelling errors.
- Service Oriented - Interacts professionally with leaders, clients, vendors and team members. Promptly responds to requests with accuracy and a courteous demeanor.
- Team Player - Works as a competent member of the team, willing to provide back-up support for others.
- Computer/Technical Savvy - Is proficient in using standard office equipment. Demonstrates advanced proficiency by adapting to new technology and easily acquiring new technical skills.
Jenson USA is proud to operate as a _drug-free workplace_. All new hires must complete a pre-employment drug screen and background check.
Jenson USA is committed to Equal Employment Opportunity regardless of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
Rev. 04/29/2024
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Riverside, California, United States Jenson USA Full timeJob DetailsJob Location Riverside HQ - Riverside, CA Position Type Full Time Education Level High School Salary Range $18.50 Hourly DescriptionTitle: Will Call Store Associate Department: Operations Reports To: Operations Manager Hours Required: Full-time, Non-Exempt Schedule: Weekends Required (Thursday and Friday off) Compensation: $18.50/hour Location: HQ...
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