Community Manager

3 weeks ago

San Diego, United States Sunrise Management Full time

Community Manager - San Diego, CA

Who we are:
At Sunrise, we practice resident hospitality, focusing on what matters most: Helping people feel right at home. We are _people _people who pride ourselves in providing our residents with a Positive Living Experience.

About this role:
The Community Manager has the responsibility, under the supervision of the Regional Manager, for all phases of the operations of an income-producing property. This includes personnel functions, leasing, community maintenance, monitoring market conditions, fiscal oversight, advertising, and resident relations.

**What you’ll do - Includes but not limited to**:

- ADMINISTRATIVE
- Works closely with the Regional Manager in developing an integral team that effectively sells the quality and professionalism of the organization.
- Inspects property common areas, apartment units and grounds on a regular basis.
- Offers recommendations to management regarding improvements to the overall operation of the community.
- Ensure effective move-in and move-out administration with particular attention to consistent apartment inspections.
- Demonstrates understanding of financial and operational reporting requirements.
- Responsible for ensuring the timely and accurate submission of payroll summary sheets for team.
- FINANCIAL
- Ensures that all rent payments are collected from both current and previous residents.
- Ensures daily community deposits in regard to rent collections and any other miscellaneous income.
- Ensures non-payment notices are distributed to all delinquent residents and completes follow-up activity in regard to non-payment of rent, or eviction proceedings.
- Adhere to company accounting directives, including but not limited to, weekly and monthly reports, income accounting, expense control and administration and daily bank deposits.
- Maintains a general working knowledge of federal and state laws in regard to the collection of delinquent accounts.
- Reports or offers recommendations for community capital improvements or repairs, the development of job specifications, bid acquisitions, contract developments and negotiations, etc.
- Reviews all renewals and prepares budget increase recommendations according to the operating budget and market conditions.
- Prepares and follows guidelines of the community operating budget and makes recommendations for ways to maximize income and minimize expenses.
- MARKETING/LEASING
- Market apartments by promoting rentals on the phone and in person; demonstrate apartments and community to prospective residents, sell apartment features/benefits, secure commitments and deposits from prospective Residents.
- Ensures daily input of all resident information in relation to leasing traffic, move-ins, move-outs, apartment conditions, etc.
- Ensure the completion of residential lease administration. Ensures that all leases and addenda are completed accurately in regard to addresses, names, rates, etc.
- Maintains up-to-date knowledge of market and competitive properties.
- Ensures timely renewals of existing residents.
- Supports the overall marketing efforts and offers input and suggestions in regard to promotions, advertisements, etc.
- Analyzes and monitors the community market conditions in order to anticipate market changes or trends that could affect the profitability of the community.
- Monitors closing ratios of leasing associates to ensure requirements are met and provides additional training as necessary.
- Supervises the planning and implementation of, and attends and monitors, various community recreational and social activities.
- Ensures that staff is implementing resident retention and renewal programs to build customers for life.
- Inspects property common areas, models, and vacant units on a regular basis and completes the community inspection report.
- LEADERSHIP
- Assists the overall team effort through effective leadership.
- Analyzes concerns associated with apartments that are slow to lease and provides solutions.
- Assumes supervisory responsibilities and management of the property.
- Identifies and addresses issues associated with a supervisory position, including hiring, training, coaching and evaluating on-site employees.
- Provides staff with direction, guidance and tools to for performing well. Provides clear and concise instructions for effective management of on-site staff.
- Conducts staff meetings on a regular basis.
- CUSTOMER SERVICE
- Assists in the handling of resident service requests and various concerns as required.
- Conducts follow-up activity as needed with new and current residents in order to establish and maintain positive resident relations.
- Ensure that residents are provided with a clean, safe, well-maintained community.
- Ensures security deposit dispositions are prepared in a consistent manner immediately after move-out, time being of the essence.
- Maintain high standards of resident service and relations.
- Ensures rents are collected and accurately

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