![Mohnacky Animal Hospitals, Inc.](https://media.trabajo.org/img/noimg.jpg)
Lead Veterinary Customer Service Representative
2 weeks ago
Job Title**:Lead Veterinary Customer Service Representative**
Location: Carlsbad**, CA**
Company**:Mohnacky Animal Hospital**
**Responsibilities (Duties will include, but may not be limited to)**:
- Providing world-class customer service through various forms of client care and communication
- Performing clerical duties related to veterinary practice needs
- Processing invoices and payments, handling income phone calls, and providing overall support to the veterinary team
- Maintaining accurate medical records
- Promoting hospital products and services
- Providing basic animal handling
**Lead Responsibilities (Duties will include, but may not be limited to)**:
- Ensures that day to day operations are in alignment with employee and client retention
- Manages the CSR staff and provides support, mentorship and up-build new staff members
- Set an example and uphold our Mohnacky Core Values
- Learn effective communication skills with clients and outside contacts, supervisors, peers, support department and corporate personnel.
- Responsible for overseeing and assisting with financial problem solving related to deposits, credit card transactions, Care Credit, Scratch Pay etc.
- Available to open or close any shift based on the needs of the hospital (including weekends)
- Maintain the established service, safety, and housekeeping standards
- Oversees patient check-in process, invoicing clients, and patient discharges
- Manages front office traffic flow and wait times
- Monitors telephone communications and address difficult conversations with compassion and problem solving skills
- Accomplishes supply and food orders weekly
**Qualifications**:
- Passionate about providing an outstanding customer experience
- Able to prioritize and plan work activities and be a problem solver
- Must have a strong work ethic, preserve a positive attitude, can work in harmony with a team
- Have excellent oral and written communication
- Possess a well-rounded customer service driven skill set
- High School Diploma or GED and a minimum of 1 year of veterinary customer service experience
**Benefits**:
We offer competitive wages and a comprehensive benefits package for full-time employees, including:
- Medical
- Dental
- Paid Vacation/Sick Days
- 401(k)
- Generous employee pet discounts
- Career advancement opportunities
Pay: $18.00 - $21.00 per hour
**Benefits**:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
Schedule:
- 5x8
- Every weekend
- Monday to Friday
Work setting:
- In-person
Application Question(s):
- Are you available to work Saturday(s)?
**Experience**:
- Veterinary experience: 1 year (preferred)
- Customer service: 2 years (required)
Ability to Relocate:
- Carlsbad, CA: Relocate before starting work (required)
Work Location: In person
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