Patient Solution Specialist

3 weeks ago

Norwich, United States United Community & Family Services Inc Full time

Description:
Our healthcare facility is in search of a Patient Solution Specialist to provide compassionate care and assistance to our patients. As the Patient Solution Specialist, you will be the primary point of contact for patients, ensuring they receive excellent customer service and their needs are met timely. In addition, as a trusted member of specific communities, you will utilize your personal experience and training to assist individuals and families in accessing, engaging, and utilizing community resources, including health and wellness services. Your combined skills in call management, registration, and community health work will contribute to improved health outcomes and reduced health disparities by increasing access to care.

**This is a 32hr/wk position.**

**Responsibilities**:

- Act as the primary contact for patients, families, and caregivers, and provide them with the necessary information and support
- Respond to patient inquiries, concerns, and complaints in a friendly and professional manner, addressing their needs with empathy
- Perform insurance verifications to ensure clients receive relevant information about their insurance benefits for their initial intake appointment for medical, dental, and behavioral health services.
- Collaborate with healthcare providers, clinical staff, and other departments to ensure seamless delivery of care
- Maintain accurate and up-to-date patient records, ensuring their privacy is protected in compliance with HIPAA regulations
- Educate patients on their healthcare options, including insurance coverage, financial assistance, and other resources available to them
- Provide initial and ongoing telephonic and in-person support to clients/patients seeking assessment for social determinants of health (SDOH) such as basic needs; legal, medical, housing, transportation, insurance, by offering and completing a comprehensive needs assessment

**Why UCFS?**

Be part of a team where you can advance your clinical skills, make vital connections, and become an advocate for your clients and the community. You will have opportunities to cultivate and enhance your clinical skills through individual and group supervision, in-house training, and outside training. Our team is passionate about the services we provide and is committed to making a difference, while striving to become more culturally competent and affirming each day. At UCFS, a Federally Qualified Health Center, we specialize in integrated care which means having access to essential services to meet the complex needs of those we serve. We work collaboratively across programs at our agency to remove barriers and streamline access to services including behavioral health services, primary care, dental, case management and more.

**UCFS offers a comprehensive benefits package including -**
- Flexible schedules
- Competitive salaries
- Generous paid time off including 3 weeks vacation, 5 floating holidays and 10 sick days each year
- Medical, dental and vision insurance
- 401(k) plan with 6% employer contribution
- Paid life and disability insurance

**Requirements**:

- High school diploma or equivalent; associates in healthcare or related field preferred
- Three to five years related experience and/or training; or equivalent combination of education and experience.
- Excellent interpersonal, communication, and customer service skills
- Strong organizational and time management skills, with the ability to multitask and prioritize effectively
- Proficiency in Microsoft Office and experience with electronic medical records systems
- Knowledge of medical terminology and insurance regulations
- Ability to work independently and as part of a team, with a positive and proactive attitude
- Flexibility to work occasional weekends or evenings to meet patient needs
- _ All employees at UCFS are required to be vaccinated against COVID-19_

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