Behavioral Health Case Manager

2 weeks ago


Worcester, United States Fallon Health Full time

Overview:
**About Fallon Health**:
Fallon Health is a mission-driven not-for-profit health care services organization based in Worcester, Massachusetts. For 45 years we have been improving health and inspiring hope in the communities we serve. Committed to caring for those who need us most, we pride ourselves on providing equitable access to coordinated, integrated care for our members with a special focus on those who qualify for Medicare and Medicaid. We also serve as a provider of care through our Program of All-Inclusive Care for the Elderly (PACE). Dedicated to delivering high quality health care, we are continually rated among the nation’s top health plans for member experience and service and clinical quality.

**Brief Summary of Purpose**:
The Behavioral Health Case Manager (BHCM) is responsible for assessing a member’s behavioral and social care needs and developing and implementing a care plan to address all identified issues. The BHCM serves as an active participant on the member’s Care Team and an advocate for the member. The BHCM is actively involved with the member from time of psychiatric admission through discharge and ensures all Care Team members and healthcare providers are aware of member’s status. The BHCM facilitates prompt access to outpatient mental health supports, and community resources. The BHCM collaborates and works with members of the care team at both Fallon Health and community resources (Partners) during period of member transition of care.

May attend in person care planning meetings, care coordination meetings, partner communication meetings, and other face-to-face meetings with providers, partners, and members to perform assessments, train staff, coordination communication and otherwise represent Fallon Health in a positive way.

**Responsibilities**:
**Responsibilities**:
**Assessment and care plan coordination**
- Contacts Members and Caregivers/guardians telephonically and/or in person after receiving a BH referral to:

- Conduct behavioral health assessment(s) and administer other assessment tools as indicated;
- Assess and address the mental health and social care needs of the members;
- Recommend modifications to the member’s integrated care plan if present
- Completes a home visit for all agreeable referred members within alloted time frames and in the event of an emergent mental health or social care need or as indicated behavioral health clinical change (not otherwise accounted for by a medical change) to assign a rating category which determines BH case management level of involvement
- May complete home visits and follow up assessments after all BH hospitalizations/Transitions of Care
- Maintains an ongoing awareness of clinical, social, and financial resources available in the community as well as State/Federal and national resources
- Coordinates and works with governmental, private, civic, religious, business and/or other groups to arranges and coordinate plans for members served in the Program
- Assists members in establishing or reinforcing a social support network, thereby reducing their dependence on the medical system.
- Offers proactive review of members for a multidisciplinary care planning with PCPs and Care Teams
- Supports the Care Teams in the development, implementation and modification of Individualized Care Plans for Members, attends Care Team team meetings including those in provider offfices, community partner locations, office locations and otherwise
- Updates all relevant Care Team members regarding the member’s mental health and substance use status and develops and/or proposes changes to the behavioral health care plan as appropriate
- Works collaboratively with the outreach team and Fallon NaviCare ESR or other employees to assist in the smooth transition of potential members who present with a defined behavioral health need including but not limited to: resources for medication compliance and appropriate in-network BH providers
- Participates in monthly supervision with leader
- Performs other responsibilities as assigned by Clinical Intergration Leadership Team

**Clinical documentation and data management and reporting**
- Documents outcomes of initial and follow up home visits in the documentation system per department guidelines ensuring all Care Team members are notified of any emergent needs and data entry completed immediately
- Completes referrals for all the member’s recommended behavioral health services, including outpatient supports, therapy, and medication management/assessment; ensures all Care Team members and relevant caregivers are aware of referrals and goals. Documents all activity in the documentation system per department guidelines
- Completes/facilitates referrals for needed neuropsychiatric evaluation(s) notifying all Care Team team members of evaluation referral and documenting referral activity in the documentation system
- Monitors daily inpatient BH census log and contacts appropriate hospital



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