Director of Hoa Operations

3 days ago


Rancho Mirage, United States Sunrise Country Club Full time

Provide the General Manager with support and assistance regarding all aspects of HOA operations, including that the rules, bylaws and CC&R’s are protected and followed. Chief liaison to HOA Board committees and oversight of all HOA related vendors. Provide technical IT related support to all areas of the Club and HOA, including projects, software and database administration. Will oversee project management for HOA and when designated by GM, some club projects. Positions reporting to the Director of HOA Operations: HOA Maintenance staff, HOA Administrative assistant.

Essential

**Responsibilities**:
The essential functions include, but are not limited to the following:

- Portraying a positive company image and engaging in professional and friendly communications with members.
- Actively listening to member needs and inquiries to determine appropriate service actions.
- Assists General Manager in all areas of Club & HOA operations, including but not limited to member services, staff performance management, compliance, and facilities oversight
- Resolves and follow-ups on member complaints and issues with the highest quality member service
- Participate in all Board meetings for both Club & HOA, as well as manage the Zoom meeting schedule
- Assist with HOA Board committees with any special needs or projects, including weekly landscape walkthroughs, monthly reporting
- Oversee and manage all vendors that support HOA and require Club crossover
- Works closely with all Supervisors ensuring member satisfaction, budgetary needs and that projects are completed
- Manage and supervises all Reserve projects being done for both HOA and when needed, Club.
- Provides the General Manager and the Boards with proper bidding on projects for Board approval
- Supervising HOA Hourly employees; fulfilling supervisory responsibilities in accordance with the organization’s policies and applicable laws, including proper training of HOA staff
- Assist in yearly budget process, reserve budgets and improvements
- Advise and administer on all IT related projects, database, infrastructure and software needs and requirements
- Keep community informed on all HOA related announcements and special projects
- Participate and collaborate with CAI meetings and Network
- Performing other duties as assigned by the GM

Pay: $90,000.00 - $95,000.00 per year

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Experience level:

- 5 years

Weekly day range:

- Monday to Friday

License/Certification:

- Driver's License (preferred)

Shift availability:

- Day Shift (preferred)

Work Location: In person



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