Current jobs related to Tier 1 Help Desk Technician - Medley - Ricoma International Corporation
-
Pharmacy Technician Specialist
2 days ago
Medley, Florida, United States University of Miami Full time{"Job Title": "Pharmacist Technician 2", "Job Summary": "We are seeking a highly skilled Pharmacist Technician 2 to join our team at the University of Miami's Specialty Pharmacy in Medley. As a key member of our pharmacy team, you will play a vital role in preparing medications for patients under the guidance of a Pharmacist.**Key Responsibilities:***...
-
IT Support Technician
5 months ago
Medley, United States Ite Tech Full timeJob DescriptionJob DescriptionThe IT Support Technician is responsible for day-to-day operational maintenance, support, and upgrades for operating systems, workstations and servers. This individual will also perform software installations and upgrades to operating systems and various software packages as well as monitor and optimize systems to achieve...
-
Diesel Technician/Mechanic III
1 week ago
Medley, United States Penske Truck Leasing Full time13000 NW South River Dr Medley, FL 33178 What’s the Job? Ready to accelerate your career while helping our customers move forward? As a Technician at Penske, you’ll do exactly that. Here, you’ll do preventative maintenance and minor repairs on the newest and best maintained fleet of vehicles in the industry. You will help our customers keep their...
-
Diesel Fleet Mechanic Technician
6 days ago
Medley, Florida, United States Sysco Full timeDiesel Fleet Mechanic Technician Job SummaryWe are seeking a skilled Diesel Fleet Mechanic Technician to join our team at Sysco. As a key member of our maintenance team, you will be responsible for ensuring the safety and reliability of our fleet of vehicles.Key Responsibilities:Perform routine maintenance and repairs on diesel fleet vehicles, including...
-
Diesel Technician/Mechanic III
1 week ago
MEDLEY, United States Penske Truck Leasing Full time13000 NW South River Dr Medley, FL 33178 What’s the Job? Ready to accelerate your career while helping our customers move forward? As a Technician at Penske, you’ll do exactly that. Here, you’ll do preventative maintenance and minor repairs on the newest and best maintained fleet of vehicles in the industry. You will help our customers...
-
Diesel Technician/Mechanic III
1 week ago
MEDLEY, United States Penske Truck Leasing Full time13000 NW South River Dr Medley, FL 33178 What’s the Job? Ready to accelerate your career while helping our customers move forward? As a Technician at Penske, you’ll do exactly that. Here, you’ll do preventative maintenance and minor repairs on the newest and best maintained fleet of vehicles in the industry. You will help our customers...
-
Diesel Technician/Mechanic III
1 week ago
MEDLEY, United States Penske Truck Leasing Full time13000 NW South River Dr Medley, FL 33178 What’s the Job? Ready to accelerate your career while helping our customers move forward? As a Technician at Penske, you’ll do exactly that. Here, you’ll do preventative maintenance and minor repairs on the newest and best maintained fleet of vehicles in the industry. You will help our customers...
-
Diesel Technician/Mechanic III
1 week ago
MEDLEY, United States Penske Truck Leasing Full time13000 NW South River Dr Medley, FL 33178 What’s the Job? Ready to accelerate your career while helping our customers move forward? As a Technician at Penske, you’ll do exactly that. Here, you’ll do preventative maintenance and minor repairs on the newest and best maintained fleet of vehicles in the industry. You will help our customers...
-
Diesel Technician/Mechanic III
1 week ago
MEDLEY, United States Penske Truck Leasing Full time13000 NW South River Dr Medley, FL 33178 What’s the Job? Ready to accelerate your career while helping our customers move forward? As a Technician at Penske, you’ll do exactly that. Here, you’ll do preventative maintenance and minor repairs on the newest and best maintained fleet of vehicles in the industry. You will help our customers...
-
Diesel Technician/Mechanic III
7 days ago
Medley, United States Penske Truck Leasing Careers Full time13000 NW South River Dr Medley, FL 33178 What’s the Job? Ready to accelerate your career while helping our customers move forward? As a Technician at Penske, you’ll do exactly that. Here, you’ll do preventative maintenance and minor repairs on the newest and best maintained fleet of vehicles in the industry. You will help our customers keep...
-
Diesel Technician/Mechanic III
7 days ago
Medley, United States Penske Truck Leasing Full time13000 NW South River Dr Medley, FL 33178 What’s the Job? Ready to accelerate your career while helping our customers move forward? As a Technician at Penske, you’ll do exactly that. Here, you’ll do preventative maintenance and minor repairs on the newest and best maintained fleet of vehicles in the industry. You will help our customers keep...
-
Medley, United States Penske Truck Leasing Full time13000 NW South River Dr Medley, FL 33178 What’s the Job? Ready to accelerate your career while helping our customers move forward? As a Technician at Penske, you’ll do exactly that. Here, you’ll do preventative maintenance and minor repairs on the newest and best maintained fleet of vehicles in the industry. You will help our customers keep...
-
Diesel Technician/Mechanic II
1 week ago
MEDLEY, United States Penske Truck Leasing Full timeWhat’s the Job? Ready to move your career forward? As a Technician at Penske, you’ll do exactly that. Here, you’ll perform preventative maintenance and repairs of all levels on the newest and best maintained fleet of vehicles in the industry. You will help our customers keep their vehicles in shape and on the road. As a...
-
Diesel Technician/Mechanic II
2 weeks ago
MEDLEY, United States Penske Truck Leasing Full timeWhat’s the Job? Ready to move your career forward? As a Technician at Penske, you’ll do exactly that. Here, you’ll perform preventative maintenance and repairs of all levels on the newest and best maintained fleet of vehicles in the industry. You will help our customers keep their vehicles in shape and on the road. As a...
-
Diesel Technician/Mechanic II
2 weeks ago
MEDLEY, United States Penske Truck Leasing Full timeWhat’s the Job? Ready to move your career forward? As a Technician at Penske, you’ll do exactly that. Here, you’ll perform preventative maintenance and repairs of all levels on the newest and best maintained fleet of vehicles in the industry. You will help our customers keep their vehicles in shape and on the road. As a...
-
Diesel Technician/Mechanic II
2 weeks ago
MEDLEY, United States Penske Truck Leasing Full timeWhat’s the Job? Ready to move your career forward? As a Technician at Penske, you’ll do exactly that. Here, you’ll perform preventative maintenance and repairs of all levels on the newest and best maintained fleet of vehicles in the industry. You will help our customers keep their vehicles in shape and on the road. As a...
-
Diesel Technician/Mechanic II
1 week ago
MEDLEY, United States Penske Truck Leasing Full timeWhat’s the Job? Ready to move your career forward? As a Technician at Penske, you’ll do exactly that. Here, you’ll perform preventative maintenance and repairs of all levels on the newest and best maintained fleet of vehicles in the industry. You will help our customers keep their vehicles in shape and on the road. As a...
-
Diesel Mechanic/Technician I
2 weeks ago
Medley, United States Penske Truck Leasing Full timeWhat’s the Job? Ready to move your career forward? As an experienced Technician at Penske, you’ll do exactly that. Here, you’ll perform preventative maintenance and repairs of all levels on the industry's newest and best-maintained fleet of vehicles. You will help our customers keep their vehicles in shape and on the road. As a Technician I at...
-
Pharmacy Technician 2
4 months ago
Medley, United States University of Miami Full timeCurrent Employees: If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this . $5,000 SIGN ON BONUS The UHealth System at the University of Miami...
-
Diesel Mechanic/Technician I
3 weeks ago
MEDLEY, United States Penske Truck Leasing Full timeWhat’s the Job? Ready to move your career forward? As an experienced Technician at Penske, you’ll do exactly that. Here, you’ll perform preventative maintenance and repairs of all levels on the industry's newest and best-maintained fleet of vehicles. You will help our customers keep their vehicles in shape and on the road. As...
Tier 1 Help Desk Technician
4 months ago
Join the dynamic team at RICOMA International Corporation, the unrivaled global leader in the R&D, design, manufacturing, and distribution of industrial and commercial embroidery machines, heat presses, printers & more
At RICOMA, we've been industry leaders for over 25 years, and we're proud to foster a culture of training, development, and growth. We believe in your professional maturity, encouraging you to take ownership, operate with transparency, and always focus on producing outstanding results.
As one of our **Tier 1 Help Desk Service Technicians**, you'll embark on an exciting journey to become an expert in our wide range of innovative products and the ever-evolving apparel decoration industry. With your unwavering dedication, you'll ensure our customers' satisfaction by swiftly resolving issues and providing practical solutions through our primary communication channels.
At RICOMA International Corporation, we wholeheartedly believe in the power of training and development to nurture our employees' talents and skills. _**Don't worry if you don't have prior experience in this specific role—we're here to provide you with all the tools and support you need to succeed **_
**Daily, you will do the following**:
- Understand that Great Customer Service and De-Escalation is a necessary tool
- Ability to learn and understand the functionality and features of our entire suite of machinery and products
- Hands-on work involving machinery and equipment
- Calibrating and testing designs on the equipment to ensure everything is functional before confirming with the customer of resolved issues.
- Organize and respond to tickets in a professional, accurate, and timely manner
- Document issues and create reports from customer tickets to build an internal knowledge base
- Facilitate and execute customer requests for replacement parts and other items
- Work with members of other organizational teams to ensure high customer satisfaction
- Gather and present feedback on product functionality from customers
But your role doesn't end there You'll be proactive in reaching out to customers regarding any issues they could experience with their machinery and offer ongoing support. With your gained industry expertise, you'll address their questions and direct or assist them with the appropriate departments within our company for further assistance.
To excel in this role, you'll bring an energetic, resourceful, and dedicated approach to customer success.
**You will also need**:
- Fluency in English is a MUST, fluency in Spanish being a PLUS
- Mechanically inclined with ability to use tools and gained experience to disassemble machinery, change parts and reassemble, along with the ability to then being able to patiently walk a customer through the same items.
- Prior hands-on experience with technical, mechanical, or electronic components strongly preferred
- A strong customer service-oriented mindset with excellent communication skills, great follow-up and having a passion for assisting customers
- Taking ownership of tasks assigned and able to work independently and as a team
- Having strong initiative, the ability to be a self starter
- Ability to be organized, multi-task, and find solutions to requests in an accurate and timely manner, without having to escalate
- Strong ability to learn a new product from the ground up and the ability to detect and solve problems
- Strong analytical skills and the ability to solve problems in a structured manner
- Have high attention to detail
**********
**Want to know what it is like to work at Ricoma? View the video below to see our company culture and see what we have to offer**
**********
**Benefits**:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Paid time off
- Referral program
- Vision insurance
Experience level:
- No experience needed
Schedule:
- 8 hour shift
- Monday to Friday
Application Question(s):
- What is your desired salary?
**Experience**:
- Customer Service: 1 year (preferred)
- Technical Support: 1 year (preferred)
Ability to Commute:
- Medley, FL 33178 (preferred)
Work Location: In person
