Facilities Services Manager

3 weeks ago

Burtonsville, United States Summa Full time

Summa does more than connect people with the world’s top companies. We are an avenue for the exploration of potential
- the pushing of boundaries and the limits of what you can be. We help our corporate partners find people who want to grow, think, dream, and create. We foster cultures that thrive by embracing diversity and rewarding imagination. All our customer brands seek achievers, leaders, and visionaries at all levels. Every person matters, regardless of role or responsibility. At Summa, we’re about enabling the individual to bring their unique skills and passions to the environments, teams, and roles where they can make a meaningful difference.

Summa helps create performance driven teams. Your skills and prior experience matter, but that’s only a portion of what we consider when matching incoming talent with our customers’ needs and environments.

Our client is a privately held, facilities services company that emphasizes a dedication to serving others with excellence in all we do. Here you will find a high-energy work environment that balances high expectations with coaching, group support, and fun.

The Facilities Services Manager (FSM) is the day to day, one point of contact for the commercial properties where we provide services. The Facility Solutions Manager is responsible for the business operations of an assigned client contracted service area. This is an outside, B2B account management position that provides field support including training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, trouble-shooting customer requests/complaints, coordinating site visits, and developing long-term relationships with clients and Contractors. Additional responsibilities include negotiating contracts, procuring supplies from clients, and ensuring high client satisfaction.

As a Facilities Services Manager, you will:

- Serve as focal point of contact with clients and perform inspections on all accounts on a scheduled basis to ensure work performed satisfies company and client quality standards.
- Manage, expand, and diversify client relationships with an eye toward potential add-on sales opportunities.
- Train/develop your Night Manager(s) how to work with employees, Service Providers, and crew members to meet/exceed client expectations.
- Implement company policies and procedures associated with client service levels.
- Manage all aspects of assigned client relationships, including client retention, expansion and diversification of building solutions and/or products.
- Formulate and manage an effective service strategy and schedule tailored to each client.
- Negotiate and enter into agreements with clients for additional services - determine pricing, staffing and logistics.
- Develop and maintain productive, working relationships with Independent Contractors (IC) and In-House labor by communicating client priorities and collaborating on solving problems.
- Review scope of work and ensure quality assurance per account to retain existing business and gain new business.
- Be responsible for quality control of general business operations, increasing client satisfaction, and working productively with Independent Contractors (IC). Make recommendations for IC work assignments, manage to client standards and company guidelines and discharge if not meeting service level agreement.

Preferred Qualifications:

- Provides excellent customer service and builds strong client relationships.
- Solves problems proactively.
- Desires to learn and grow professionally.
- Works independently
- Communicates in a professional, direct style.
- Brings previous service industry experience.

Requirements:

- 5+ years of operations, sales, or customer service experience
- Previous management experience
- Undergraduate Degree (Business or related field) is preferred.

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