Service Advisor

4 weeks ago

Springfield, United States Scott Kia Of Springfield Full time

**Take Your CAREER to the Next Level - Advancement Opportunities Available**:
Scott Kia of Springfield is looking for an experienced Service Advisor who is ready to take the next step in their career

A valid State Driver’s License and the ability to pass a pre-employment criminal background check are required for employment.

**What Will I Do Every Day?**
- Set, confirm, and prepare for appointments with customers so they can have a great service experience
- Meet or exceed targeted sales goals & the targeted customer satisfaction index
- Greet customers in a friendly manner when they arrive
- Determine vehicle needs based on customer information and a vehicle walk-around, inspections, and test drives
- Use a consultative selling process to assist customers in planning for the ongoing required maintenance of their vehicle
- Produce repair orders for customers, including cost and time estimates, with full transparency
- Communicate frequently with technicians and parts associates to ensure timely completion of work
- Follow up with customers on the status of their vehicle, based on how the customer wants to be informed
- Follow up with customers to ensure satisfaction
- Gain superior product knowledge to effectively help customers
- Provide an exceptional customer experience to drive loyalty

**What are the requirements for this job?**
- High school diploma or equivalent
- Proven ability to provide an exceptional customer experience
- Ability to set and achieve targeted goals
- Prior sales experience is preferred but not required
- Demonstrated communication, consultative, interpersonal, and organizational skills
- The willingness to follow up with customers
- Experience and desire to work with technology
- Valid in-state driver’s license and an acceptable, safe driving record

BENEFITS:

- Competitive Pay Plan
- Medical, Dental & Vision Insurance Plans
- Short/Long Term Disability
- Employer contributed 401(K) Plan
- Paid Time Off & Holidays

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