Staff Services Officer V

4 weeks ago

Austin, United States Dept of State Health Services Full time

The Staff Services Officer (SSO) reports to the Strategy & Operations Manager, within the Office of Compliance & Accountability (OCA). The SSO performs highly advanced and complex staff services functions. Tasks include planning, directing, and overseeing OCA staff services functions such as human resources, training, records management, and property management. This position will ensure timely completion of assignments and action items, will represent the Office on workgroups and committees, will manage special initiatives on behalf of the Office, and will create team policies and procedures to promote uniformity of activities. May plan, assign, and/or supervise the work of others. Work is performed under mínimal supervision with considerable latitude for the use of initiative and independent judgment.

**Essential Job Functions**:
Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.
- (40%) Coordinate staff services functions of the OCA. Promote uniformity of activities through consultation with directors, managers, and other personnel to accomplish Office objectives per DSHS policies and procedures, guidelines, and directives. Ensure timely completion of Office actions, monitors Office-level assignments and keeps the leadership aware of assignment status. Represent OCA on workgroups and committees. Manage projects and/or special initiatives on behalf of the Office, as assigned. Consolidate and compile OCA information for input to the Deputy Commissioner, the Commissioner and other areas as required.- (20%) Provide clerical and technical writing support to the Senior Compliance & Accountability Official (SCAO). Prepare correspondence and reports. Develop Office-wide policies and procedures and correspondence and proofread reports prepared by or routed through the Office for grammar, punctuation, content, accuracy, and adherence to DSHS policies and procedures, as applicable. Review and recommend appropriate action for reports, budget and requistions, and correspondence prior to SCAO approval. Manage the SCAO calendar and meetings. Assist in planning and developing agendas for OCA office staff meetings and other special project meetings.
- (10%) Develop and maintain office procedures in consultation with the Strategy & Operations Manager to ensure efficient and effective office operation. Work closely with the purchasing liaison and budget point of contact to monitor purchasing and budget actions that are sent to the Office.
- (5%) Other duties as assigned include, but are not limited to, actively participating and/or serving in a supporting role to meet the agency's obligations for disaster response and/or recovery of Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location.**Knowledge Skills Abilities**:
Knowledge of general organizational rules, policies, best practices and procedure.
- Knowledge of human resource principles.
- Ability to communicate effectively with professional and support staff, to analyze and solve complex organizational problems, and to make effective decisions on operational issues
- Ability to manage a variety of tasks and priorities in a changing environment.
- Ability to direct and organize activities for staff, establishing goals and objectives.
- Ability to prioritize, schedule, assign and monitor completion of complex assignments.
- Ability to motivate staff and to establish and maintain effective working relationships.
- Ability to gather, assemble, correlate, and analyze facts and data and to devise solutions to operations problems and translate the impact on operations.
- Ability to communicate complex information clearly, concisely and effectively, both verbally and in writing.
- Ability to function as a member of a team.- Skill in editing or technical writing.
- Skill in strategic planning.
- Skill in personnel and human relations policies, procedures, and practices.**Registration or Licensure Requirements**:
**Initial Selection Criteria**:

- At least 4 years’ experience in planning and overseeing staff service functions which includes: human resources, training, and records management
- Experience coordinating and managing meetings, meeting materials, and office reports and documents
- Experience communicating with senior or executive level staff
- Experience drafting or editing documents

**Additional Information**:
Req 582059**MOS Code**:
HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work.

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