Shift Leader

2 weeks ago


Glendale, United States RollCafe, Inc Full time

**Location**: Glendale Galleria

**Position**: Shift Lead

**Type**: Full-Time

Join our dynamic team at Glendale Galleria mall, where we serve delightful crepes, ice cream, and milkshakes.

We are looking for a dedicated and enthusiastic Shift Lead to join our team and help ensure smooth operations during their shifts.

**Key Responsibilities**:

- **Customer Service**: Greet customers warmly, take orders accurately, provide excellent customer service, address customer inquiries and complaints, and ensure a positive customer experience.
- **Food Preparation**: Prepare and serve crepes, ice cream, and milkshakes according to our recipes and standards.
- **Cash Handling**: Operate the cash register, handle transactions efficiently.
- **Cleanliness**: Maintain a clean and organized workspace.
- **Supervise Shift Operations**: Oversee the daily operations of the kiosk during your shift, ensuring that all tasks are performed efficiently and to the highest standard.
- **Team Collaboration and Leadership**: Work effectively with team members to ensure smooth operations and a positive work environment, lead and motivate team members, assign tasks, and ensure staff adhere to company policies and procedures.
- **Stock Management**: Monitor inventory levels, assist with stock replenishment as needed, and manage supplies to avoid shortages.
- **Quality Control**: Ensure that all products meet our quality standards, including the preparation and presentation of all served items.
- **Health and Safety**: Ensure compliance with health and safety regulations, maintaining a clean and safe work environment.

**Qualifications**:

- Previous experience in a supervisory role, preferably in the food service or retail industry.
- Excellent customer service skills
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and handle stressful situations.
- Basic knowledge of food safety and hygiene practices.
- Flexibility to work various shifts, including weekends and holidays.
- Attention to detail and ability to follow instructions
- High school diploma or equivalent; additional education in hospitality or business management is a plus.

If you are passionate about food, have strong leadership skills, and are looking for a rewarding opportunity in a fun and dynamic environment, we would love to hear from you

Pay: From $18.00 per hour

Expected hours: 15 - 25 per week

Restaurant type:

- Quick service & fast food restaurant

Shift:

- 8 hour shift
- Evening shift

Weekly day range:

- Every weekend
- Monday to Friday

**Language**:

- English (required)
- Spanish (preferred)

Work Location: In person


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