Digital Support Analyst

3 weeks ago

Princeton, United States Maximus Services, LLC Full time

**Description & Requirements**
Maximus continues to grow our Digital Solutions organization to better serve the needs of our organization and our customers in the government, health, and human services space. Digital Transformation is one of our primary strategic pillars and is a significant part of our long-term corporate strategy. We are a group of skilled practitioners who are laser-focused on continuing to introduce differentiated solution offerings aligned with the mission requirements of our customers to improve overall service delivery across our operations. We believe that great outcomes define our success. We use an approach grounded in design thinking, lean, and agile to help solve complicated problems and turn bold ideas into delightful solutions.

The Digital Support Analyst is responsible for providing technical assistance and managing intake, support, and operation requests. The Digital Support Analyst will have experience troubleshooting and resolving technical issues, using Adobe Experience Manager (AEM) or Drupal as a content management tool, and inputting content into website templates. Additionally, the Digital Support Analyst will gather requirements from State and Federal clients regarding specific customizations to website templates, coordinate content development with the Editorial Team, and manage testing defects with the Development Team. After implementation of a website, the Digital Support Analyst will be responsible for ongoing support of content changes and enhancements. The Digital Support Analyst supports multiple state/federal websites simultaneously and will provide support for webchat, SMS, messaging, and analytics tools as required.

Essential

**Responsibilities**:

- Gather business requirements from client to understand specific customizations required for the state.
- During testing, triage defects opened by the business and work with developer to address.
- Provide oversight to vendor related to design to ensure client requirements are met.
- Manage timeline of all tasks related to design and development of website.
- Coordinate development of content and language translation with the editorial team.
- Content Entry via Drupal CMS tool.
- Provide technical assistance to clients and manage the intake of Support and Operation requests
- Troubleshoot and resolve technical issues
- Collaborate with cross-functional teams to identify and resolve issues
- Accountable for data gathering of business requirements from clients for successful deployment and management of website content
- Manage the workflow of update requests, timing, and resource allocation
- Operate the content management system and related tools to facilitate development, implementation, optimization, and maintenance of content
- Work with teams to troubleshoot and resolve execution roadblocks
- Identify process improvements to streamline content implementation/replications

Minimum Requirements

Minimum Requirements:

- Bachelor's Degree or equivalent experience
- 3+ Years of experie
- Bachelor's degree from an accredited college or university; field of study in Business, Computer Science, or Project Management preferred
- 3+ years of relevant hands-on experience being in a Support Analyst position handling technical support and operations request
- 3+ years of relevant hands-on experience launching external websites to consumers and managing website content
- Knowledge of SDLC, Agile, and Waterfall methodology
- Experience working with Legal, Privacy, Security, and Compliance partners to mitigate project risks
- Experience managing defects during testing
- Excellent organizational, interpersonal, written, and verbal communication skills
- Ability to perform comfortably in a fast-paced environment
- Ability to successfully execute many complex tasks simultaneously
- Experience indirectly guiding cross-functional teams towards resolution
- Experience working collaboratively with others
- Experience using enterprise-level content management system (AEM, Drupal, etc) and analytics tools
- Strong problem-solving skills with attention to detail and ability to work and manage projects independently and collectively
- Knowledge facilitating implementation of SEO-related optimizations
- The ability to work onsite at the office location at least three days per week

**Preferred Qualifications**
- Experience working in a prior role as Developer/QA Analyst preferred
- Experience working with vendors preferred

techjobs #JR-LI1

EEO Statement

Pay Transparency
- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximu

  • Senior Business Analyst

    3 weeks ago

    Princeton, United States MAXIMUS Full time

    General information Job Posting Title Senior Business Analyst Date Wednesday, May 22, 2024 City Princeton State NJ Country United States Working time Full-time Description & Requirements ...

  • Senior Business Analyst

    3 weeks ago

    Princeton, United States MAXIMUS Full time

    General information Job Posting Title Senior Business Analyst Date Wednesday, May 22, 2024 City Princeton State NJ Country United States Working time Full-time Description & Requirements ...

  • Senior Business Analyst

    2 weeks ago

    Princeton, United States MAXIMUS Full time

    General information Job Posting Title Senior Business Analyst Date Wednesday, May 22, 2024 City Princeton State NJ Country United States Working time Full-time Description & Requirements ...

  • Digital Analytics Manager

    3 days ago

    Princeton, United States NRG Full time

    As an NRG employee, we encourage you to take charge of your career and development journey. We invite you to explore exciting opportunities across our businesses. You'll find that our dynamic work environment provides variety and challenge. Your growth is key to our ongoing success-take the lead in shaping your career development, goals and future! Job...

  • Digital Analytics Manager

    1 week ago

    Princeton, United States Nrg Bluewater Wind Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: As an NRG employee, we encourage you to take charge of your career and development journey. We invite you to explore exciting opportunities across our businesses. You’ll find that our dynamic work environment provides variety and challenge. Your growth is key to our...

  • Digital Analytics Manager

    3 days ago

    Princeton, United States NRG Energy Full time

    As an NRG employee, we encourage you to take charge of your career and development journey. We invite you to explore exciting opportunities across our businesses. You'll find that our dynamic work environment provides variety and challenge. Your growth is key to our ongoing success-take the lead in shaping your career development, goals and future! Job...

  • Digital Analytics Manager

    1 week ago

    Princeton, United States NRG Energy Full time

    As an NRG employee, we encourage you to take charge of your career and development journey. We invite you to explore exciting opportunities across our businesses. Youll find that our dynamic work environment provides variety and challenge. Your growth is key to our ongoing successtake the lead in shaping your career development, goals and future! Job...

  • Senior Business Analyst

    7 days ago

    Princeton, United States MAXIMUS Full time

    Description & RequirementsMaximus continues to grow our Digital Solutions organization to better serve the needs of our organization and our customers in the government, health, and human services space. Digital Transformation is one of our primary strategic pillars and is a significant part of our long-term corporate strategy. We are a group of skilled...

  • TS/SCI Analyst

    3 weeks ago

    Princeton, United States MAXIMUS Full time

    General information Job Posting TitleSenior Business AnalystDateWednesday, May 22, 2024CityPrincetonStateNJCountryUnited StatesWorking timeFull-time Description & Requirements Maximus continues to grow our Digital Solutions organization to better serve the needs of our organization and our customers in the government, health, and human services space....

  • TS/SCI Analyst

    2 weeks ago

    Princeton, United States MAXIMUS Full time

    General information Job Posting TitleSenior Business AnalystDateWednesday, May 22, 2024CityPrincetonStateNJCountryUnited StatesWorking timeFull-time Description & Requirements Maximus continues to grow our Digital Solutions organization to better serve the needs of our organization and our customers in the government, health, and human services space....

  • TS/SCI Analyst

    2 weeks ago

    Princeton, United States MAXIMUS Full time

    General information Job Posting TitleSenior Business AnalystDateWednesday, May 22, 2024CityPrincetonStateNJCountryUnited StatesWorking timeFull-time Description & Requirements Maximus continues to grow our Digital Solutions organization to better serve the needs of our organization and our customers in the government, health, and human services space....

  • Digital Analytics Manager

    2 weeks ago

    Princeton, United States NRG Energy Full time

    As an NRG employee, we encourage you to take charge of your career and development journey. We invite you to explore exciting opportunities across our businesses. You'll find that our dynamic work environment provides variety and challenge. Your growth is key to our ongoing success-take the lead in shaping your career development, goals and future! Job...

  • Digital Analytics Manager

    2 weeks ago

    Princeton, United States NRG Energy Full time

    As an NRG employee, we encourage you to take charge of your career and development journey. We invite you to explore exciting opportunities across our businesses. You'll find that our dynamic work environment provides variety and challenge. Your growth is key to our ongoing success-take the lead in shaping your career development, goals and future! Job...

  • Digital Analytics Manager

    2 weeks ago

    Princeton, United States NRG Full time

    As an NRG employee, we encourage you to take charge of your career and development journey. We invite you to explore exciting opportunities across our businesses. You'll find that our dynamic work environment provides variety and challenge. Your growth is key to our ongoing success-take the lead in shaping your career development, goals and future! Job...

  • Associate Analyst

    4 weeks ago

    Princeton, United States MAXIMUS Full time

    Work with customers to understand how their business processes work today, identify areas for improvement, and create process maps to demonstrate how changes will help them. Use quantitative methods and develop statistical models to derive actionable insights, patterns & outcomes from data. Deliver unique technology and business solutions to customers...

  • Customer support

    3 weeks ago

    Princeton, United States AppLab Systems Inc Full time

    Position: Customer support - Digital Payments Location: Austin, TX Project Duration: 12+ MonthsJob Description – The Apple Pay Support Team leads operational onboarding and ongoing support of Wallet partners and maintains the day-to-day performance of the Apple Pay platform. Our team is responsible for the operational readiness, partner expansion and...

  • Business Analyst

    3 weeks ago

    Princeton, United States EAMES CONSULTING, LLC Full time

    Business Analyst - USA - Insurance - Long-Term Contract Our US based client are looking for a contract Business Analyst to join their global change team as they embark on a period of growth. We are looking for Business Analysts with a home location commutable to Princeton on a weekly basis. To be considered for this role you must have: Experience working as...

  • Business Analyst

    4 weeks ago

    Princeton, United States EAMES CONSULTING, LLC Full time

    Business Analyst - USA - Insurance - Long-Term Contract Our US based client are looking for a contract Business Analyst to join their global change team as they embark on a period of growth. We are looking for Business Analysts with a home location commutable to Princeton on a weekly basis. To be considered for this role you must have: Experience...

  • Business Analyst

    1 month ago

    Princeton, United States Eames Consulting Full time

    Business Analyst - USA - Insurance - Long-Term ContractOur US based client are looking for a contract Business Analyst to join their global change team as they embark on a period of growth. We are looking for Business Analysts with a home location commutable to Princeton on a weekly basis. To be considered for this role you must have:Experience working as a...

  • Business Analyst

    4 weeks ago

    Princeton, United States Eames Consulting Full time

    Business Analyst - USA - Insurance - Long-Term ContractOur US based client are looking for a contract Business Analyst to join their global change team as they embark on a period of growth. We are looking for Business Analysts with a home location commutable to Princeton on a weekly basis. To be considered for this role you must have:Experience working as a...