Business Systems Analyst 2 Cbo

3 weeks ago

Albany, United States NYS Office of Mental Health Full time

If you value job security, work life balance, and growth opportunities, join us at the New York State Office of Mental Health to receive all that and more

**Who We Are**:
New York State has a large, multi-faceted mental health system that serves more than 700,000 individuals each year. The Office of Mental Health (OMH) operates psychiatric centers across the State. OMH also regulates, certifies and oversees more than 4,500 programs, operated by local governments and nonprofit agencies. Our mission is to promote the mental health of all New Yorkers, with a particular focus on providing hope and recovery for adults with serious mental illness and children with serious emotional disturbances.

**What We Offer**:

- NYS pension and retirement programs
- Comprehensive medical, dental, and vision plans
- Flexible spending accounts for health and dependent care
- Paid time off, including thirteen paid holidays per year, personal leave, vacation leave, and sick leave

**What We Stand For**:
The Mission of the New York State Office of Mental Health is to promote the mental health of all New Yorkers, with a focus on providing hope and supporting recovery for adults with serious mental illness and children with serious emotional disturbances. Applicants with lived mental health experience are encouraged to apply. OMH is deeply committed to supporting underserved individuals, organizations, and communities. To this end, OMH is focused on implementing activities and initiatives to reduce disparities in access, quality, and treatment outcomes for underserved populations. A critical component of these efforts is ensuring OMH is a diverse and inclusive workplace where all employees' unique attributes and skills are valued and utilized to support the mission of the Agency. OMH is an equal opportunity/affirmative action employer.

**DUTIES DESCRIPTION**:
The incumbent in this Business System Analyst 2 position will be located in the Office of Financial Management, Consolidated Business Office, which is located at 75 New Scotland Ave in Albany, NY. Specific duties may include, but are not limited to, the following:

- Provide systems and technical support for various units, including assisting with SFS, PayServ, BSC, Payroll Online, SLMS, Shared Folders, Shared Mailboxes, desktop software and hardware, troubleshooting, and office machine maintenance
- Create and maintain the CBO’s public space (HUB, SharePoint, Teams, OneNote)

Ensure the availability of current information for CBO, Program & Facility staff
- Develop and/or maintain computer programs (i.e. Access, Excel) as well as

various form shells utilized by management and/or staff
- Collect, review and, analyze statistics and data for deficiencies and improvement opportunities, and provide assistance to correct the problems and improve the processes
- Assist in ensuring compliance with administrative and programmatic requirements

for OMH Facilities/Central Office
- Supervise and monitor staff performance to ensure assignments are completed to

the best of their abilities. Ensure staff adhere to time and attendance guidelines
- Identify trends, resolve problems independently, and inform management of any problems or potential problems with the work or staff, being prepared to recommend solutions to these problems if they cannot be resolved by you
- Creating, maintaining and testing standard operating procedures
- Miscellaneous assignments/duties as required and/or as they occur

**MINIMUM QUALIFICATIONS**:
A. a bachelors or higher degree AND three years of business analysis* experience where your primary duty was performing three of the five following activities:
Using business analysis techniques to elicit requirements as the foundation for the solution to the organization’s business needs (e.g., workshops, focus groups, interviews, observation, brainstorming, surveys/questionnaires, or JAD Sessions).
Using business analysis techniques for the purpose of identifying solutions aimed at improving the efficiency and effectiveness of the system, business process, or product/service to fulfill the business requirements (e.g., Data Flow Diagram, Business Process Model, Root Cause Analysis, Fish Bone Diagram, Context Diagram, Business Process Flows, or Fit-Gap Analysis).
Describing in a comprehensive written document what the system, process, or product service must do in order to satisfy the established business requirements; this includes creating, updating, and maintaining documentation through the system development life cycle (e.g., Business Case, Use Case, Business Requirement Document [BRD], Fit-Gap Analysis, Impact and Feasibility Analysis, or Change Management Analysis).

Validating requirements throughout the product/system development life cycle (SDLC) including all changes to the processes that would enable an organization to achieve its goals.
Verifying requirements throughout the product/system development life cycle (SDLC) to ensure they perform to the r

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